Join the BEST Guest Services team in Edmonton at the DoubleTree by Hilton West Edmonton! All the essentials are covered in our 128 modern guest rooms and 110 elegant suites including two-bedroom and presidential suites.
For the sixth year in a row, Hilton has been recognized for it’s exceptional workplace culture and named as one of the World’s Best Workplaces by Fortune Magazine. Hilton ranked #3 on the list of the top 25 companies and remained the only hospitality company on the list. Hilton Team Members attribute the Company’s culture, benefits and inclusive environment as it’s foundation to being a great place to work.
All the essentials are covered in our 128 modern guest rooms and 110 elegant suites including two-bedroom and presidential suites.

SKILLS, KNOWLEDGE AND ABILITIES REQUIRED:

• Leadership, supervisory skills, organization, decision making, effective communication, relationship building and strong listening skills
• Must be capable of answering questions, resolving and fixing problems, and providing excellent service;
• Excellent verbal communication skills to respond to directions from the Guest Services Manager, relay instructions to staff, and interact with hotel guests
• Successful candidates for the job will be trained in hospitality management.

EXPERIENCE, TRAINING AND EDUCATION (DEMONSTRATING REQUIREMENTS):

• Minimum 3 years Front Office and/or hotel related experience.
• Supervisory experience required
• Previous guest/customer service and/or related experience.
• Efficiency and experience with computers.
• Security clearance required for cash handling purposes.
• Must have ProServe or equivalent

MAKE A DIFFERENCE AND JOIN OUR TEAM AND HELP US CREATE A TRULY REWARDING HOTEL EXPERIENCE FOR OUR GUESTS THROUGH OUR CULTURE OF CARE.

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.
Job Types: Full-time, Permanent
Pay: $22.40 per hour

Additional pay:

• Overtime pay

Benefits:

• Commuter benefits
• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care
• Wellness program

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift

Application question(s):

• This position will include day shifts, mid shifts and late evenings up to 11 pm and of course weekends. Are you able to work these shifts?”
• Are you familiar with any reservation systems or software programs used in the hospitality industry?
• Have you worked for a Hilton branded hotel before?

Experience:

• Hotel experience: 1 year (preferred)

Licence/Certification:

• ProServe (preferred)

Work Location: In perso

BASIC PURPOSE:

The Supervisor of Guest Services assists in the daily operation of the Front Desk and provides support to other areas including Housekeeping Supervision on a back-up basis. This position ensures all guests receive a high level of service by guiding associates in their daily duties in accordance with the spirit standards, hotel policies and procedures.

MAJOR RESPONSIBILITIES AND DUTIES (TO FULFILL MAJOR PURPOSE):

1. Assist in ensuring guest satisfaction; maximize room revenue by supervising the Front Office operation and implementing established service standards of the hotel.
2. Assist in recruitment and training of all new associates within the department
3. Address questions and problems relating to guest room accommodations and rates.
4. Provide effective key control and participate in matters relating to guest room security.
5. Ensure guest mail handling and message delivery systems functions efficiently.
6. Develop and maintain associate incentive programs, maintain this program and statistics.
7. Maintain statistics on rooms and reservations, guest arrivals, guest departures, average occupancy rates and related information.
8. Maintain Reservation statistics, monitoring the training and associate performance in this area.
9. Assist with open & close duties of the housekeeping department as required.
10. Maintain and process all no show reservations for the hotel following the SilverBirch policy.
11. Supervise daily operation of Front Office associates and porters ensuring completion of daily duties.
12. Develop a good working knowledge of the computer system and Front Office equipment.
13. Monitor guestroom accounts to ensure adherence to hotel credit and inventory control procedures.
14. Work with management team to increase yearly CSI and GSI scores.
15. Acquire knowledge of hotel, in-house facilities and local information to respond to guest inquiries.
16. Ensure departmental adherence to and awareness of Health and Safety standards and procedures.
17. Keep immediate supervisors informed promptly of all problems or unusual matters.
18. Perform other duties as required.