ABOUT US:

Candlewood Suites by IHG – Mankato offers a welcoming and comfortable experience for extended-stay guests. Our front desk team plays a vital role in ensuring a positive first impression and delivering consistently great service. We’re currently seeking a reliable, service-focused Guest Services Supervisor to lead the front office team and uphold IHG’s standards of hospitality.

JOB SUMMARY:

The Guest Services Supervisor is responsible for overseeing front desk operations, ensuring smooth check-in/check-out procedures, training and guiding front desk agents, and resolving guest concerns efficiently. This leadership role supports the General Manager by driving service excellence, accuracy, and team accountability.

QUALIFICATIONS:

• 1+ year of hotel front desk experience preferred; supervisory experience required
• Strong communication and customer service skills
• Ability to multitask and stay composed under pressure
• Must be able to work flexible hours, including weekends and holidays
• High school diploma or equivalent; hospitality coursework or certification a plus
• Professional appearance and demeanor

• Lead daily front desk operations to ensure smooth, efficient, and guest-friendly processes
• Greet guests with warmth, professionalism, and a problem-solving attitude
• Train, and coach front desk agents to uphold IHG brand standards
• Handle guest complaints, requests, and feedback promptly and professionally
• Process check-ins, check-outs, reservations, and payment transactions accurately
• Monitor room availability, rates, and hotel occupancy reports
• Coordinate with housekeeping and maintenance to ensure room readiness
• Audit shift activity logs and ensure completion of daily paperwork and reports
• Ensure lobby and front desk areas are clean and welcoming at all times
• Act as Manager on Duty in the absence of senior management