Proud to be 100% Canadian-owned, Northland Properties’ are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
Job Title: Supervisor, Guest Services
Location: North Vancouver
Department: Guest Services
Reports to: Manager, Guest Services
Role Status: Full Time / Permanent

ABOUT US

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive atmosphere where service excellence is top priority are encourages to apply.

JOB SUMMARY:

The Guest Services Supervisor is directly responsible for ensuring that our guests enjoy their time at the mountain, and that the department is well supported to make this happen. With a challenging, fast pace environment, the Guest Services Supervisor is responsible for the sale of variety of products in a multiple sub department. This guest facing role is dynamic and ever changing with the seasonality of the mountain, and the ongoing growth of the company.

REQUIRED QUALIFICATIONS AND ABILITIES

• Minimum 3 years customer service experience and dealings with international guests preferred.
• Experience with Siriusware POS systems, Microsoft Word, Excel, and PowerPoint and Triple Seat are preferred
• Experience with staff training and supervision.
• Background in Snow School operations and booking procedures preferred.
• Must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
• Must possess a positive and upbeat personality with a desire to deliver outstanding customer sales and service to our guests, while continuing to motivate and lead fellow staff.
• Must be a self starter with common sense and a desire to work in an ever-changing environment as part of a team and as an individual in all weather conditions.
• Proficiency with telephone, switchboard, and radio dispatch operations.
• Successful applicants over the age of 19 will be required to provide results of a clear background check before starting work. Grouse Mountain will assist with this process if the applicant does not have a valid background check.

EQUAL OPPORTUNITY EMPLOYER

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Please refer the Job description for details