Mitie
Location: Gunwharf Quays, Portsmouth
Contract type: Full-Time
Pay: £13.82 per hour
Closing Date: Closing Date:

GUEST EXPERIENCE

• Handle and resolve guest inquiries, complaints, and escalations in a professional and timely manner.
• Ensure a welcoming, clean, and safe environment for all guests.
• Monitor service delivery to ensure high satisfaction and consistency.

REQUIREMENTS

• Proven experience in a customer service or guest-facing supervisory role.
• Strong leadership, communication, and conflict-resolution skills.
• Ability to manage multiple tasks and work well under pressure.
• Proficient in using customer service software.
• Flexibility to work various shifts, including weekends, evenings, and holidays.

KEY PURPOSE

The Guest Services Supervisor oversees daily front-line guest services operations, ensuring a high standard of customer service and satisfaction. This role supervises a team of Guest Service Hosts, manages guest concerns, supports team training and development, and ensures smooth service delivery in line with company standards and policies.