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Guest Services Supervisor at Hampton Inn by Hilton Boston Logan Airport Chelsea
Tampa, Florida, United States -
Full Time

Start Date

Immediate

Expiry Date

16 Oct, 26

Salary

0.0

Posted On

18 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Guest Services, Supervision, Recruitment, Training, Scheduling, Revenue Maximization, Billing Review, Complaint Resolution, Interpersonal Communication, Organizational Skills, Leadership, Professionalism

Industry

Hospitality

Description
Description Job Summary The Guest Services Supervisor assists in supervising guest services operations and team members. The Guest Services Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand. Essential Duties and Responsibilities Performs all duties of a Guest Services Representative Registers and processes guests upon arrival and departure Demonstrates and provides exceptional guest service to all?hotel?guests Demonstrates telephone courtesy and professionalism Maintains personal connections with guests and clients to encourage guest loyalty Assists in supervising guest services department with efforts relating to recruitment, orientation, training and scheduling Uses appropriate selling techniques to maximize revenue and occupancy Demonstrates a working knowledge of all services and facilities of the hotel and local area Assists in reviewing and approving billing accounts and department reporting Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action Maintains clean and professional appearance of?public areas and hotel office? Performs additional responsibilities as assigned by leadership Requirements Qualifications Strong interpersonal and communication skills Strong organizational skills and attention to detail Ability to handle stressful situations with poise and professionalism Strong leadership and a professional image Conduct work-related functions in a professional manner
Responsibilities
The Guest Services Supervisor oversees daily guest operations, ensuring exceptional service and adherence to company policies. Responsibilities include supervising team members, managing guest registrations, and maintaining quality standards through complaint investigation.