HEART OF NIAGARA HOTELS

Job Title: Guest Services Supervisor
Department: Guest Services
Industry: Hospitality
Location: Holiday In & Staybridge Suites, St. Catharines, ON.
Position Type: 3-month contract
Reports to: Guest Services Manager
About Heart of Niagara Hotels: Heart of Niagara Hotels is a premier hospitality group located in the breathtaking Niagara region. We pride ourselves on providing exceptional guest experiences with a focus on comfort, entertainment experiences, and outstanding culinary offerings. We are seeking a career-minded, customer centric individual to join our front desk team. Reporting to the Guest Services Manager, you will be the touchpoint for all things customer related and the right hand to our GSM.

JOB SUMMARY:

As the right hand to the Guest Service Manager, you’ll be the key touchpoint for guest interactions, leading by example and ensuring exceptional service aligned with IHG standards. This role demands a vibrant personality, strong leadership, and top-tier multitasking skills, along with a passion for hospitality and a drive to exceed goals. If you’re organized, confident, and ready to thrive in a fast-paced, 24/7 hotel environment - we’d love to welcome you to our team!

QUALIFICATIONS:

• Experience in hospitality or customer service.
• Supervisory or leadership experience.
• Strong communication skills - verbal and written.
• Problem-solving abilities and conflict resolution skills.
• Ability to train and motivate staff effectively.
• Familiarity with reservation systems or POS software.
• Flexible availability - including weekends and holidays.
• Professional demeanour and appearance.
• Attention to detail and organization skills.
• Ability to multitask in a fast-paced environment.

• Personality Plus - happy, full of smiles and a joy to be around, embracing IHG standards;
• Aware of body language - mindful of what our gestures, expressions, voice and appearance portray;
• Time management - true sense of urgency, highly organized;
• Self confidence - able to lead by example, tackle the day head on and make sound judgement calls in the absent of management;
• Motivate and assist the team with reaching targets, goals and objectives;
• Take the initiative, execute and deliver;
• Conflict Management & Resolution;
• Superior multi-tasking ability;
• Driven, focused and goal oriented;
• A desire to learn and take on increased responsibilities when presented.