Guest Services Supervisor at IHG Career

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Supervisory Skills, Problem Solving, Interpersonal Skills, Communication Skills, Service Excellence, Detail Oriented, Team Player, Proactive, Agile, Creative, Charming, Joyful, Opera, Microsoft Office Suite, Quore, JDS

Industry

Hospitality

Description

Our guests’ memorable experiences have to start somewhere. So why not with you? As the Guest Services Supervisor at Kimpton Tsim Sha Tsui Hong Kong, you will take ownership of delivering exceptional first impressions – managing the activities of front office operations ensuring that guests receive prompt, professional attention and personal recognition. A little taste of your day-to-day Every day is different, but you’ll mostly be: Delivering a bespoke staying experience based on Kimpton Guest Journey, recognizing guests as unique individuals Executing Kimpton’s unique approach to guest engagement, creating memorable experiences that inspire guest loyalty Assisting the Manager in overseeing the daily operation, striving for service excellence, and building relationships to enhance guest satisfaction Performing supervisory duties relevant to Front Desk, Guest Relations and Guest Service Centre such as check-in/check-out, lobby duty, cashiering and handling all incoming calls Mastering various communication channels to ensure guests’ requests are promptly and professionally handled Providing supervision and on-the-job training to new colleagues Handling guest comments and complaints with tact in accordance to the hotel’s policies and procedures Addressing potential problems by reviewing and monitoring operational issue and business flow What we need from you A minimum of 4 years of experience in a hotel front office or guest services A bachelor’s degree in hotel management or equivalent Proactive, agile, creative, charming and joyful Strong supervisory, organising and problem solving skills Great team player with strong service mindset, excellent interpersonal and communication skills Always striving for service excellence, anticipatory, discreet and detail-oriented Experienced in using Opera, Microsoft Office Suite, Quore, JDS Excellent communication skills in both English and Chinese (Cantonese and Mandarin) are essential, both spoken and written; knowledge of other languages is a plus

Responsibilities

The Guest Services Supervisor will manage front office operations to ensure guests receive prompt and professional attention. This role includes overseeing daily operations, handling guest comments and complaints, and providing on-the-job training to new colleagues.