Guest Services Supervisor - In Resort (Winter 2026) at Vail Resorts Australia

Perisher Valley, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

0.0

Posted On

14 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Staff supervision, Mentoring, Customer service, Retail sales, Numerical accuracy, Computer literacy, Business communication, Team development, Recruitment, Induction, Operations management

Industry

Description

Guest Services Supervisor - In Resort Location: Perisher Employment Type: Winter Seasonal Season Commences: June 2026 Applications Open: April 2026 Applications Close: June 2026 (or earlier if filled) Lead the Guest Experience. Elevate the Resort Journey. As a Guest Services Supervisor - In Resort, you’ll play a crucial role in ensuring a positive and memorable experience for all guests. In this role, you will lead the Guest Service Assistants and Leading Hands to sell and administer company products and services in a prompt and courteous manner. In this hands-on leadership role, you’ll supervise and mentor your team, support staff development and training, and ensure smooth daily operations of the Guest Services department. You’ll also assist guests with product and service enquiries, helping to create memorable moments and maintain the high standards and integrity of the resort. Predominantly based indoors, this role may require you to work from time to time in an outdoor environment to help our guests. What You’ll Do Assist in the management of the day-to-day functions of the Guest Services department Actively participate in the training and development of all Guest Services Assistants through recruitment and induction Proactively supervise and mentor staff, delegate responsibilities, coordinate training activities, and appraise team performance Work closely with the Customer Service and Support team to assist guests with their Perisher and Epic Australia Pass product and service enquiries What You’ll Bring Qualifications in Tourism, Customer Service, or Frontline Management (highly regarded) Previous strong experience in a high-volume retail sales role A high standard of numerical accuracy and computer literacy skills Excellent business communication skills, both verbal and written What's In It For You A Vail Resorts Australia Staff Lift Pass Up to 40% discount on food, retail, and rentals across the resort A supportive, inclusive team culture built around respect, growth, and mountain life A workplace where learning, contribution, and fun go hand in hand Access to wellness programs, staff events, and employee recognition initiatives What We're About Vail Resorts Australia operates some of Australia’s most iconic alpine destinations. Our teams bring the mountains to life through professionalism, energy, and genuine care for every guest. Guided by our values — Be Inclusive | Do Good | Be Safe | Have Fun | Serve Others | Drive Value | Do Right — we create workplaces where people feel supported, respected, and part of something bigger. Next Steps Excited to join our team? Apply now through our Career Center! If you have any issues, please reach out to the Talent Acquisition team via the HR Help Centre — we’re here to help! We also love that you’re keen to join our team — just make sure this role is the one you’re truly interested in before applying. Our staff accommodation spots are limited and reserved for full-season team members, so be sure to tell us your availability and if you’ll need a place to stay. To help us review your application smoothly, please attach the following (where applicable): Any relevant Certifications Attachment Guidelines: Maximum of 10 attachments (total size up to 10 MB). Accepted file formats: .pdf, .doc, .docx, .jpg, .jpeg, .png, .gif, .txt, and .rtf. Applications exceeding these limits will not submit. You will receive a confirmation email once your application is successfully submitted. If your attachments won’t upload, submit your application without any attachments and provide them through the HR Help Centre. Come lead the team and make every guest feel at home!

Responsibilities

You will lead and mentor the Guest Services team to ensure smooth daily operations and high-quality service delivery. Additionally, you will assist guests with product enquiries and support staff development through recruitment and training.