Guest Services Supervisor at Madeline Hotel and Residences Auberge Resorts Collection

Meadows of Dan, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

21.0

Posted On

29 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Leadership, Communication, Problem Solving, Team Management, Hotel Operations, Customer Satisfaction, Training, Mentoring, Attention to Detail, Service Excellence, Multi-tasking, Computer Skills, Luxury Environment, Financial Performance, Personalized Service

Industry

Hospitality

Description

Company Description Located on 12,000 acres in the heart of Virginia’s Blue Ridge Mountains, The Lodge at Primland, Auberge Collection is a majestic year-round mountain retreat with myriad outdoor adventure experiences. Guests can revel in the refined authenticity and natural beauty of the property, while enjoying luxury accommodations including cottages with sweeping vistas, Tree House suites, and a variety of rooms and suites located in the main Lodge. Resort amenities include the championship-caliber Highland Course, a full-service wellbeing retreat with an indoor pool and hot tub, state-of-the-art fitness center, theater, game room, a fully equipped observatory and an on-site astronomy team, an exceptional culinary program with five distinct farm-to-table experiences, and thrill-seeking outdoor adventure programming ranging from horseback riding to fly-fishing and beyond. For more information, please visit auberge.com/primland Follow The Lodge at Primland on Facebook and Instagram @PrimlandAuberge Job Description As the Guest Service Supervisor, you will oversee daily Guest Service operations to ensure guests receive exceptional, personalized service. You'll guide and support the guest services team, resolve escalated issues, and uphold high service and brand standards. This role is instrumental in setting the tone for our guests and our team members. Oversee, mentor, and lead front office team members through all aspects of the guest journey from pre-arrival to check-out and follow-up. Align with the Director of Rooms and other guest services leaders to maximize hotel operations. Utilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same. Foster an environment that ensures consistency and a high level of guest satisfaction. Strive to improve guest and team member satisfaction and maximize the financial performance of the department. Pay Rate $20 - $21 / hour Additional Benefits: Free Golf Free Team Member Cafeteria Education Reimbursement Holiday Pay Team Member Stay Program 50% off F&B + Spa Qualifications Minimum of one-year prior experience as a front office leader/supervisor for a luxury hotel. Demonstrated ability to communicate effectively and to provide directions and guidance in a clear, concise, and professional manner. Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment. Aptitude for working with multiple computer systems and an understanding of hotel operations and practices. Additional Information Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge Primland Ltd is an Equal Opportunity Employer, M/F/D/V. Primland Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Primland Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Responsibilities

Oversee daily Guest Service operations to ensure exceptional service. Guide and support the guest services team while resolving escalated issues.