Guest Services Supervisor at Minor International

Kafue, Lusaka Province, Zambia -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Front Office Management, Luxury Hospitality, Supervisory Skills, Opera Cloud, Service Recovery, Communication Skills, Interpersonal Skills, Problem-Solving Skills, Organizational Skills, Attention to Detail, Emotional Intelligence, Training, Coaching, Guest-Centric Approach, Operational Excellence

Industry

Hospitality

Description

Company Description Set on the banks of the majestic Kafue River, Anantara Kafue River Tented Camp offers an exclusive safari experience in the heart of one of Africa’s most pristine wilderness areas. We are seeking a highly professional, guest‑focused Guest Services Supervisor to support the leadership and daily operations of our Front Office and Guest Services team. This role is central to delivering seamless luxury experiences, upholding service excellence, and ensuring that every guest’s stay is personalised, warm, and memorable. Job Description Oversee front office processes including check-ins, check-outs, billing, cash handling, and guest accounts using Opera Cloud or similar Property Management Systems. Manage room allocations, arrivals, departures, and guest logistics with precision and attention to detail. Deliver and supervise world-class guest service aligned with LQA standards, luxury lodge expectations, and brand values throughout the guest journey. Handle guest inquiries, special requests, VIP hosting, and service recovery with elevated professionalism and emotional intelligence. Maintain accurate guest profiles, preferences, operational logs, audits, and reports to support personalised experiences and operational excellence. Coordinate effectively with other departments to ensure operational alignment and compliance with safety protocols, brand SOPs, and service standards. Support the Front Office Manager in leading the department, including training, coaching, and mentoring team members on service standards, systems, and guest etiquette. Maintain a strong, visible presence in the operation, actively supporting both guests and staff while identifying opportunities for service refinement and enhancement. Qualifications 3–5 years of front office or guest services experience in luxury hospitality, safari lodges, or high‑end hotels. Relevant Diploma/ Degree. Proven supervisory or assistant management experience. Strong knowledge of Opera Cloud or similar PMS platforms. Understanding of LQA standards, luxury guest service principles, and Operational Excellence frameworks. Exceptional communication, interpersonal, and problem-solving skills. Highly organised, calm, and confident in a fast-paced or remote-lodge environment. A warm, polished, and naturally guest‑centric approach. Additional Information Three traceable referees with valid mobile numbers and emails. Company Location: Anantara Kafue River Tented Camp

Responsibilities

Oversee front office processes and deliver world-class guest service aligned with luxury lodge expectations. Support the Front Office Manager in leading the department and maintaining operational excellence.