Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.

SPECIAL REQUIREMENTS

• Ability to walk/stand for at least 7 hours per day
• Ability to lift/carry up to 50 lbs. and to push/pull up to 75 lbs.
• Bending and constant motion is often required
  

  LI-Onsite

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required

• Accountable for daily supervision and leadership of front line Usher employee group.
• Demonstrate a positive attitude and operate with high energy throughout the entire shift
• Function as a role model to front line colleagues by demonstrating a positive attitude, and achievement of company objectives and goals
• Ability to work collaboratively with Security and other departments in an emergency.
• Assess, evaluate and coach front line colleagues
• Provide consistent, fair and timely feedback to colleagues through various methods (i.e., coaching, mentoring, one on one)
• Manage the content and delivery of pre-shift meetings
• Ensures that front line colleagues are engaged, upbeat, and delivers an exceptional guest experiences
• Highly responsive to emergencies in a fast paced, time sensitive environment.
• Takes ownership of supervisory locations and maintains a clean, safe and aesthetically pleasing working environment.
• Addresses customer concerns, feedback and suggestions in a timely and efficient matter while offering recovery solutions when necessary.
• Train and develop staff.
• Recommend and enforce disciplinary actions as necessary.
• Act as a liaison between upper management and staff.
• Ensure all company policies and standards are being met.