Guest Services Team Member at BRUNDAGE MOUNTAIN RESORT

McCall, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

16.0

Posted On

27 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication, Microsoft Office, Cash Handling, Problem Solving, Professional Appearance, Health and Safety Policies, Follow-up, Product Promotion, Information Flow, Reservation Transactions, Guest Satisfaction, Team Collaboration, Recommendations, Local Knowledge

Industry

Recreational Facilities

Description

Job Details Job Location: McCall, ID 83638 Position Type: Winter Seasonal Salary Range: $16.00 Job Category: Marketing Sales & Events Job Summary: Guest Service Representatives are the front line for total guest satisfaction covering pre-arrival contact, sales of all mountain products and addressing concerns brought to department’s attention. This is a position requiring availability on weekends and holidays to sell ticket products and create the best guest experience at Brundage Mountain. Full and part-time positions available. Essential Duties and Responsibilities: Execute the flow of information to guests about mountain services, featured products, company activities, answer questions, give directions and make recommendations Provide thorough follow-up with all guest communications via phone, in person and email Active in the promotion of Brundage products and events. Help manage signup sheets, and waivers of liability, etc. Ensure procedures and product policies are being followed, and alerting leadership and team of potential issues with recommendations on how to resolve them Maintain a high level of professional appearance, demeanor and ethics in dealing with guests, co-workers, and outside vendors Complete sales and reservation transactions using Entabeni Point-of-Sale system Enforcing Brundage health/safety policies with guests and fellow employees Qualifications Job Qualifications: High School GED required Ability to effectively present detailed information both verbally and in written form to guests, management and employees Proficient in Microsoft Office applications including Word, Excel and Outlook Minimum of 1 year of customer service experience Minimum of 1 year of cash handling experience Other Requirements: Must be 18 years or older Knowledge of the Brundage/McCall area restaurants and attractions Must be able to work a flexible schedule including weekends/holidays

Responsibilities

Guest Service Representatives are responsible for ensuring total guest satisfaction by providing information about mountain services and addressing guest concerns. They also promote Brundage products and manage sales transactions.