Guest Services Team Member Overnight at Virginia International Raceway

Alton, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Skills, Problem Solving, Communication Skills, Independent Judgment, Point Of Sale, Email Management, Phone Etiquette, Urgency, Attention To Detail, Weekend Availability, Overnight Availability, Driving

Industry

Motor Vehicle Manufacturing

Description

Description VIR is growing our Guest Services team with a focus on the guest and renter experience. Our goal is to provide a flawless experience when visiting VIR and this role is critical to the daily operations. To be a successful member of the team, you should be able to complete the responsibilities required of this role as assigned by the Guest Services Director. Guest Services Team Member Responsibilities: Complete all tasks as assigned by the Assistant Director, Guest Services and in support of other departments. Deliver excellent customer service to our Guests and visitors. Become a subject matter expert on Guest Services including website navigation. Provide Guest Services at various locations on property including property access, check-in and check-out processes including executing on any special requests with a sense of urgency. Knowledgeable with load in, parking, and signage plans for spectator and daily events. Oversee guest services transactions and point of sale processes, including power, camping, paddock vehicles passes, short and long term garage rentals, and long term parking in the VMTP. Address and resolve guest complaints and concerns in a timely and professional manner. Monitor e-mail inbox, answer phone calls, check voicemails & emails throughout the day. Provide guests with VIR information and accommodate guests during their visit in an attentive, courteous and friendly manner. Requirements Weekend and overnight availability Excellent interpersonal skills, including strong customer service orientation.. Ability to use independent judgment to analyze and resolve problems. Ability to resolve customer complaints and concerns. Strong interpersonal and communication skills and the ability to work effectively and independently Ability to stand often for extended periods of time Ability to work in adverse weather conditions A valid Drivers license is required. The items listed above are the priority, but do not exclude you from being a VIR World ambassador at all times and offering assistance to all VIR programs/employees when they are in need.

Responsibilities

This role is critical to daily operations, focusing on delivering excellent customer service to guests and renters, and executing tasks assigned by the Guest Services Director or Assistant Director. Responsibilities include managing property access, check-in/check-out processes, handling transactions like rentals and passes, and resolving guest complaints professionally.