DO YOU WANT TO BE PART OF A WORLD CLASS HOSPITALITY ASSURED AND PFM AWARD WINNING TEAM?

We are recruiting for a Guest Services Concierge for our new office location within the heart of Edinburgh. Our client is a world renowned Financial Institution and operates out of two premises within close proximity.

• Courier and Mail Management: Facilitate and oversee courier deliveries, data archiving, and mail distribution.
• Stationery Management: Manage and maintain the stationery stock for the business.
• Reception Support: Provide necessary support to the reception area.
• Maintaining Cleanliness: Ensure a tidy and presentable environment across the floor, including desks, collaboration spaces, and breakout areas.
• FM Issues Point of Contact: Serve as the initial point of contact for FM-related issues, logging calls on behalf of building occupants and ensuring they are directed to the appropriate department.
• Work Orders Management: Log and track work orders on behalf of the client.
• Visible Presence: Maintain a visible presence to ensure proactive assistance to building occupants.
• Proactive Assistance: Regularly walk the floor to check that shared areas are kept clean and tidy, and proactively assist building occupants.
• Locker Management: Assist with and conduct locker resets in accordance with the client’s procedures.
• Fire Emergency Role: Actively participate during fire emergencies in line with the building’s procedures.
• Information Coordination: Coordinate and collate management information as required by the Soft Services Manager (including reports, reportable service failures, work volumes, contract performance, and audit results).
• Kitchen and Fridge Maintenance: Collaborate with other service lines to ensure kitchens and fridges are cleared of perishables at the end of each week.
• Service Delivery Reviews: Conduct periodic reviews of service delivery to identify areas for improvement and cost savings for the benefit of customers and the business.
• Training Attendance: Attend assigned training sessions and complete any training allocated on iLearn within the stipulated timeframe.
• Event Support: Provide support for events as required.
• Workplace Team Support: Assist the Workplace Team in covering holidays and training periods.
• Additional Requests: Fulfil any reasonable request made by the line manager.