Job Summary:
As a Guest Relations & Operations Excellence Coach, you will be a key player in delivering exceptional guest service and driving operational excellence across franchise locations. This dual-role position involves handling high volumes of customer interactions, resolving inquiries and complaints, and coaching store teams during virtual operations reviews. You will ensure guest satisfaction remains at the core of all interactions while fostering a culture of continuous improvement and accountability among store teams.
You will act as a liaison between guests and store operations, manage escalated issues, and conduct thorough evaluations during virtual store visits to guide Store Managers, Above Store Leaders, and Franchisees. Your efforts will support both the immediate resolution of guest concerns and the long-term development of operational standards and team performance.
Responsibilities:

SKILLS AND EXPERIENCE:

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• Strong knowledge of customer service principles and operations management.

• Excellent verbal, written, and interpersonal communication skills.
• Demonstrated ability to coach and lead diverse teams.
• Familiarity with CRM systems and digital communication tools.
• Strong data entry and documentation accuracy.
• Highly organized and capable of multi-tasking in fast-paced environments.
• Comfortable analyzing data and providing actionable insights.
• Ability to handle conflict, provide constructive feedback, and foster team motivation.
• Proficient in root cause analysis, performance evaluation, and training facilitation.
• Adaptable, flexible, and driven by results and continuous improvement.

EDUCATION

• High School Diploma or Equivalent, Req
• Associate’s Degree, Pref

WORK EXPERIENCE

• 1 to 3 years of experience in a call center environment, Req
• Quick service, franchise operations, hospitality industry experience, Pref
  About Auxis:
  Auxis places a high priority on employee growth and development, fostering an environment where you can advance in your career. Our culture empowers you to perform at your best, aligning with our team’s shared goals. We are continuously working to enhance our culture and environment, investing in tools to gain better insights into the heartbeat of our organization.

Benefits:

• Comprehensive health benefits covering medical, vision, and dental.
• Transportation subsidy.
• Solidarity Association.
• Training and development programs.
• Employee recognition program.
• Generous paid time off and family leave.
• Enjoy a paid day off on your birthday!

Please refer the Job description for details