The hours for this Central Office position are 9:00 a.m. to 5:00 p.m.
This position is a temporary vacancy covering for a payroll customer service representative on leave. The position is expected to begin 6/18/25 end on 01/06/26 when the current Payroll CSR returns to work. At that time, the covering Payroll CSR will be terminated from the position.

JOB SUMMARY

Payroll Customer Service Representatives (CSRs) will serve as the primary point of contact for BPS employees in providing assistance to help them fulfill their responsibilities, including documenting, tracking, and resolving inquiries in a standardized manner, with the goal of delivering excellent customer service to end-users, including, but not limited to, all employees, HR Managers, RC Managers, Department Heads, Principals and timekeepers.

MINIMUM REQUIREMENTS (EDUCATION/EXPERIENCE/SKILLS)

• Three (3) years of full-time, or equivalent part-time, clerical or administrative work in which the major duties included payroll, customer service and/or computer experience in an office environment.
• Knowledge of administrative and clerical practices and procedures.
• Knowledge of computer software programs such as Microsoft Office and Google Suite to create, edit and manage documents and forms.
• Working knowledge of Boston Public Schools and City of Boston’s Human Resources policies, practices and payroll procedures preferred.
• Ability to plan, organize and process a high volume of work in a timely manner.
• Ability to effectively communicate orally and in writing, and to prepare reports and correspondence as required.
• Administrative Guild positions require proof of City of Boston Residency.
  Union: Administrative Guil

GENERAL STATEMENT OF DUTIES AND RESPONSIBILITIES:

Under general supervision and using appropriate current technology, performs advanced clerical work to ensure that employees are paid accurately and on time.

DUTIES AND RESPONSIBILITIES:

• Assists with the monitoring of school and department reporting of time and attendance.
• Manages the process for collecting and reconciling department time summary reports for each responsibility control center
• Complete and process Massachusetts Teacher Retirement System forms for refunds
• Effectively, efficiently and accurately complete low-level calculations
• Assists with processing of Intent to Retire Forms as needed
• Assists with researching and resolving complex Tier 2 payroll inquiries and errors.
• Assists with confirmation of weekly and bi-weekly payroll.
• Manages the process for collecting and reconciling payments for the following submissions: class coverage, missed planning and development time and administrative Special education period
• Process paraprofessional pay frequency change request
• Effectively, efficiently and accurately processes eforms and gPar transactions
• Effectively, efficiently and accurately processes a wide array of payroll matters, deductions from pay, and modifications in tax withholdings,
• Actively participates in training and provides support and technical assistance, in person, virtually and over the telephone, to central office and school based staff regarding reporting of time and attendance, navigation through the human resources information management system.
• Serve as liaison between school leaders and timekeepers to ensure all payroll matters are addressed and any issues resolved in an efficient and timely manner
• Performs related duties of a similar nature, as requested by supervisor, which are commensurate with job classification as it relates to the HR Transformation.