Guten Tag Today, Good Morning Tomorrow: Start with German, learn English, a at Dexcom

Vilnius, Vilnius County, Lithuania -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluent in German, Basic English Skills, Technical Support, Communication Skills, Empathy, Active Listening, Problem-Solving Mindset, Flexibility

Industry

Medical Equipment Manufacturing

Description

Meet the team: Welcome to Dexcom EMEA Technical/Product Support Department - a vibrant, multicultural and multilingual team of over 270 professionals (and growing! ), representing 44 nationalities and using 14 different languages daily in conversations with our customers or, to be more precise, our patients (as we call them internally). We are the biggest team in EMEA currently, which is playing a pivotal role in supporting our patients with their Dexcom products by providing clear guidance and solutions. We are a customer-driven, collaborative and spirited group that thrives on creativity and results. As a team, we have a direct impact on people's lives as we do help them make the best of their Dexcom products. Dexcom offers a unique opportunity for German speakers: start with a fully paid English language course designed to help you succeed in our international team, then launch your career as a Product Support Representative. In just 11 weeks, you'll gain the language skills you need to thrive in a global company and help improve lives with cutting-edge technology. Where you come in: This is a phone-first role in a dynamic environment, where, after completing the English language course and internal training, y ou will be the first point of contact for Dexcom users in Germany, Austria, and Switzerland, delivering empathetic and accurate support. You will interact with Dexcom patients mainly via incoming calls, while diligently documenting every interaction accurately in internal systems, ensuring data integrity and compliance. You will provide technical support and clear instructions for any part of Dexcom CGM system, while building strong relationships by guiding and educating patients on best practices for product use. You will improve your competencies and efficiency by tracking achievements and performance through measurable KPIs. You will participate in additional projects and tasks that support your professional growth. What makes you successful: You are fluent in German and have basic English skills. You are eager to improve your English skills through a fully funded training program before joining the team. You can explain technical information clearly and patiently. You have strong communication skills across phone and email. You possess empathy, active listening, and a problem-solving mindset. You are flexible in supporting other teams when needed (training provided). What you'll get: 2.5-month English language course. Comprehensive onboarding and continuous training. German language bonus in addition to base salary. Opportunity to work in a diverse and inclusive environment with colleagues representing 44 different nationalities. Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space. 5 additional vacation days, with potential for more for parents, students, and other cases with approval. Opportunity to work from other countries for up to 30 working days per year. Health Insurance including reduced premiums available for dependants. Life and Accident insurance coverage. 3rd Pillar Private Pension plan. Health and Wellness programs, including access to online coaching and therapy sessions. Fertility, Family forming, Menopause and Men's health support services. Regular team-building events that foster collaboration and connection. Best-in-class training and career development programs. Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more. Access to a fitness tracking app with rewards for staying active. Free parking available at our city center office location. Travel: 0-5 % Experience and Education Requirements: Typically requires 0-2 years of related experience and a High school diploma/certificate or equivalent. Flex Workplace: Your primary location will be an office, based in Vilnius. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site. Imagine a workplace where your ideas are valued, your growth is supported, and your efforts directly contribute to our success. We believe in fostering a culture where everyone feels empowered, inspired, and excited to come to work each day. If you're looking for a role that offers more than just a job, where you can truly make a difference and have fun while doing it, then we can't wait to meet you! Join us and be a part of something extraordinary.

Responsibilities

You will be the first point of contact for Dexcom users in Germany, Austria, and Switzerland, delivering empathetic and accurate support. Your role involves providing technical support and clear instructions for the Dexcom CGM system while documenting interactions accurately in internal systems.