GVPM Asia Service Lead – Vice President at Morgan Stanley

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

MS Excel, Macros, PowerShell Scripting, Registry Editor, PowerBI, Technical Documentation, Performance Analysis, Stakeholder Engagement, Process Development, Training, Problem-Solving, Communication, Time Management, Analytical Skills, Client Relationship Management, Continuous Improvement

Industry

Financial Services

Description

Overview The Global Virtual Plant Management (GVPM) team is responsible for managing the full lifecycle of Desktop in Data Center (DiDC) environments:from initial provisioning to decommissioning. GVPM collaborates with multiple technology groups to deliver best-in-class virtual desktop solutions to clients. The team oversees the DiDC provisioning vendor- rwdeploy, establishes policies and technical processes, and acts as the primary escalation point for critical issues. As the Asia Service Lead, you will play a key leadership role in ensuring operational excellence across the virtual desktop ecosystem. This position requires strong technical expertise, process development capabilities, and exceptional communication skills to manage escalations, drive continuous improvement, and maintain high service standards. Key Responsibilities Escalation Management: Serve as the primary escalation point for technology support teams, end users, and provisioning vendors across Asia and EMEA regions. Process Development & Documentation: Design, update, and document technology processes and communications related to virtual desktop services. Training & Knowledge Transfer: Deliver training and handover of new processes to managed service team, service management teams, helpdesk, and other technology stakeholders. Performance Analysis: Conduct desktop performance assessments, develop actionable improvement plans, and oversee implementation. Lifecycle Management: Analyze virtual desktop environments and produce maintenance scope lists (e.g., desktop reclaims, rebuilds, inventory provisioning). Stakeholder Engagement: Liaise with technology support teams and end users to ensure seamless operations and high-quality service delivery. Continuous Improvement: Implement process enhancements based on client feedback and evolving business needs. Qualifications Education & Experience: Minimum 9 years of relevant experience Bachelor’s degree in computer science, Electronics, or equivalent professional experience Technical Skills: Strong knowledge of MS Excel (pivot tables, nested formulas, Power Query) Proficiency in macros, PowerShell scripting, Registry Editor, and PowerBI Broad technical knowledge across IT domains Enterprise system administration experience (preferred) Familiarity with ServiceNow ticketing system (preferred) Additional Expertise: Experience in financial services industry (preferred) Prior Morgan Stanley platform experience (GMC, Brain, iBuild, SDM, ARS) is a plus Core Competencies: Excellent written and verbal communication skills in English Strong analytical and problem-solving abilities Ability to build and maintain relationships with clients, peers, and support partners Highly organized with strong time management skills Self-motivated with exceptional attention to detail Skilled in interpreting technical documentation and presenting solutions in user-friendly language WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents. At Morgan Stanley, we advise, originate, trade, manage and distribute capital for people, governments and institutions, always with a standard of excellence and guided by our core values. Morgan Stanley is dedicated to providing first-class service to our clients, in a way that reflects our commitment to creating a more sustainable future and fostering stronger communities around the world. In each line of business, we strive to demonstrate our belief in the power of transformative thinking, innovative strategies and leading-edge solutions—and in the ability of capital to work for the benefit of all society. What We Do

Responsibilities

The Asia Service Lead will manage escalations, oversee process development, and ensure operational excellence across the virtual desktop ecosystem. This role involves liaising with technology support teams and end users to maintain high service standards.