GVPM Asia Service Lead – Vice President at Morgan Stanley

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

0.0

Posted On

01 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Escalation Management, Process Development, Training, Performance Analysis, Lifecycle Management, Stakeholder Engagement, Continuous Improvement, MS Excel, PowerShell Scripting, PowerBI, ServiceNow, Analytical Skills, Problem-Solving, Communication Skills, Time Management, Attention to Detail

Industry

Financial Services

Description

Escalation Management: Serve as the primary escalation point for technology support teams, end users, and provisioning vendors across Asia and EMEA regions. Process Development & Documentation: Design, update, and document technology processes and communications related to virtual desktop services. Training & Knowledge Transfer: Deliver training and handover of new processes to managed service team, service management teams, helpdesk, and other technology stakeholders. Performance Analysis: Conduct desktop performance assessments, develop actionable improvement plans, and oversee implementation. Lifecycle Management: Analyze virtual desktop environments and produce maintenance scope lists (e.g., desktop reclaims, rebuilds, inventory provisioning). Stakeholder Engagement: Liaise with technology support teams and end users to ensure seamless operations and high-quality service delivery. Continuous Improvement: Implement process enhancements based on client feedback and evolving business needs. Minimum 9 years of relevant experience Bachelor's degree in computer science, Electronics, or equivalent professional experience Strong knowledge of MS Excel (pivot tables, nested formulas, Power Query) Proficiency in macros, PowerShell scripting, Registry Editor, and PowerBI Broad technical knowledge across IT domains Enterprise system administration experience (preferred) Familiarity with ServiceNow ticketing system (preferred) Experience in financial services industry (preferred) Excellent written and verbal communication skills in English Strong analytical and problem-solving abilities Ability to build and maintain relationships with clients, peers, and support partners Highly organized with strong time management skills Self-motivated with exceptional attention to detail Skilled in interpreting technical documentation and presenting solutions in user-friendly language We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

Responsibilities

The role involves serving as the primary escalation point for technology support teams and managing the development and documentation of technology processes related to virtual desktop services. Additionally, it includes conducting performance assessments and implementing improvement plans.