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GWI - Customer Concierge Representative at Renewal by Andersen
Appleton, Wisconsin, United States -
Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Interpersonal Skills, Data Entry, Microsoft Office, Attention to Detail, Organizational Skills

Industry

Construction

Description
Job Details Job Location: APPLETON, WI 54914 Renewal by Andersen, your premier window and door replacement company, is united by the common goal of making a difference in the lives of our homeowners, our colleagues, our families, and in the communities, we serve. The Customer Concierge role will focus on providing excellent customer service to Renewal by Andersen homeowners while aiding them along their home improvement journey. They are the point of contact for homeowners regarding their window/door installation and will facilitate the project along. KEY RESPONSIBILITIES: Assist current customers with issues related to their window replacement projects Work closely with the production team to ensure each customer has their project installed to their liking Schedule product installations Ensure customers have a positive experience buying their new windows and doors Build concrete relationships with homeowners Input project information to database Update customer files KNOWLEDGE, SKILLS, AND EXPERIENCE: 2+ years Customer Service experience Excellent interpersonal skills Data entry skills Strong competence in Microsoft Office High attention to detail Ability to organize simultaneous tasks Qualifications BENEFITS: Full medical, dental, life and disability insurance plans Company matched 401K Generous paid vacation and holidays Paid training Bonus program The newest technology such as laptops, smart phones and tablets that will help you reach your earning goals easier
Responsibilities
The Customer Concierge Representative assists customers with their window replacement projects and ensures a positive experience throughout the installation process. They act as the main point of contact for homeowners and coordinate with the production team.