OVERVIEW

We are seeking a dynamic and motivated Gym Manager to lead the operations of our new fitness facility at Cheng San CC. The ideal candidate will have a strong background in marketing, personal training, operations, and finance, with a passion for fitness and community building. This role will oversee the initial gym setup, day-to-day operations, staff hiring, and marketing strategies to drive membership growth and ensure a world-class member experience.

Member Experience and Retention

• Foster a positive, inclusive gym culture that encourages member engagement and loyalty.
• Address member inquiries, concerns, and feedback promptly and professionally.
• Develop programs and events to enhance community engagement, such as fitness challenges, workshops, and social events.
• Monitor member satisfaction through surveys and feedback to continually improve services

Qualifications

• 2+ years of experience in gym management, fitness operations, or a related role.
• Proven background in marketing, with expertise in social media and traditional marketing strategies.
• Personal training certification or equivalent experience preferred.
• Excellent leadership and communication skills, with the ability to motivate and manage a diverse team.
• Passion for fitness and a commitment to promoting a healthy lifestyle

Preferred Skills

• Marketing experience.
• Experience in launching or managing a new fitness facility.
• Knowledge of fitness equipment maintenance and procurement.
• Familiarity with group fitness programming and trends.
• Strong problem-solving skills and the ability to thrive in a fast-paced environment

Marketing

• Develop and implement comprehensive marketing strategies, including traditional (flyers, local partnerships, events) and digital (social media, email campaigns, SEO) channels.
• Manage social media presence, creating engaging content to attract and retain members.
• Build partnerships with local businesses and community organizations to promote the gym.
• Analyze marketing campaign performance and adjust strategies to maximize ROI.

Operations

• Oversee daily gym operations, ensuring a clean, safe, and welcoming environment for members and staff.
• Manage equipment maintenance, facility upkeep, and vendor relationships.
• Implement and enforce gym policies, procedures, and safety protocols.
• Coordinate class schedules, personal training sessions, and group fitness programs.

Finance and Hiring

• Develop and manage the gym’s budget, including revenue forecasting, expense tracking, and financial reporting.
• Oversee membership billing, payment processing, and financial audits.
• Recruit, hire, and train a high-performing team of personal trainers, front desk staff, and maintenance personnel.
• Conduct performance reviews and provide ongoing staff development and training.

Initial Gym Setup

• Collaborate with contractors and vendors to oversee the design and setup of the gym facility, including equipment selection and installation.
• Ensure compliance with local regulations, permits, and safety standards during setup.
• Develop initial membership packages, pricing strategies, and pre-opening promotional campaigns.
• Establish operational workflows and systems for membership management, scheduling, and customer service.

Member Experience and Retention

• Foster a positive, inclusive gym culture that encourages member engagement and loyalty.
• Address member inquiries, concerns, and feedback promptly and professionally.
• Develop programs and events to enhance community engagement, such as fitness challenges, workshops, and social events.
• Monitor member satisfaction through surveys and feedback to continually improve services.

Additional Responsibilities

• Stay updated on fitness industry trends, incorporating innovative programs and services to keep the gym competitive.
• Manage inventory for gym merchandise, supplements, or other retail offerings.
• Ensure compliance with health, safety, and employment regulations.
• Represent the gym at community events, fitness expos, or industry conferences.

Qualifications

• 2+ years of experience in gym management, fitness operations, or a related role.
• Proven background in marketing, with expertise in social media and traditional marketing strategies.
• Personal training certification or equivalent experience preferred.
• Excellent leadership and communication skills, with the ability to motivate and manage a diverse team.
• Passion for fitness and a commitment to promoting a healthy lifestyle.

Preferred Skills

• Marketing experience.
• Experience in launching or managing a new fitness facility.
• Knowledge of fitness equipment maintenance and procurement.
• Familiarity with group fitness programming and trends.
• Strong problem-solving skills and the ability to thrive in a fast-paced environment.

Benefits

• Competitive salary with performance-based bonuses.
• Complimentary gym membership and discounts on services/products.
• Opportunities for professional development and growth.
• Potential to build your own team of Personal Trainers.
• A supportive and energetic work environment.