Gym Operations Staff (Part-Time) at Momentum Indoor Climbing

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

25.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Climbing Experience, Risk Management, Communication, Organization, Problem Solving, Flexibility, Teamwork, Professionalism, Technical Skills, Safety Awareness, Instruction, Time Management, Community Building, Adaptability

Industry

Wellness and Fitness Services

Description

Description Momentum is seeking enthusiastic and outgoing applicants for the Gym Operations positions at our SoDo, Seattle location. This customer-focused position includes the majority of tasks required to run the gym on a day-to-day basis. Gym Operations staff provide a diverse range of services to our customers including, but not limited to, sales, membership maintenance, risk mitigation, opening and closing, and group facilitation. Building positive relationships and a strong gym community is an important component of this position. Previous customer service experience is preferred. Momentum employees are expected to be flexible and dynamic in their willingness to confront challenges of any kind and contribute to the success of their team. ROLES AND RESPONSIBILITIES Facilitating the Customer Experience Provide high-quality customer service in a way that fosters a positive community consistent with the Momentum vision and values Go the extra mile. Meet our guests more than halfway in your interactions Seek to make a personal connection with our patrons through conversation Greet individuals on the way in and out of the facility Take phone calls, resolve issues, and be an expert resource in the facility Give facility tours and share your enthusiasm for climbing Balance the demands and needs of multiple customers simultaneously Professionalism Present yourself in a friendly, authentic, and professional way. Wear designated staff apparel while working Be clean and approachable in your appearance Show up on time and pitch in extra when needed Take pride in being prompt and professional in all work Know our business basics such as phone number, website, address, hours of operation, gym stats, and pricing on common services Product Knowledge, Advocacy, and Sales Be knowledgeable about all the services Momentum offers and help customers find the service that best suits them Aid customers in all things membership related such as sign-ups, freezes, cancellations Verify that all climbers have purchased access to the facility Operate our gym management software and conduct point of sale transactions Keep up to date on gym events and seasonal offerings and sell to customers when appropriate Managing Risk Monitor the gym and mitigate unsafe situations before they become a problem Verify Momentum visitors have current waivers and all necessary certifications Educate climbers on best practice techniques including downclimbing and falling techniques Take corrective action when needed to maintain safety standards Dirty Work & Unpredictable Tasks Working in a climbing gym is fun and rewarding but not always glamorous. Momentum employees are expected to be flexible and dynamic in their willingness to confront challenges of any kind. If it needs fixing and you have the skill and time, consider fixing it. If it is dirty and needs cleaning, clean it when you have the time. If your help would improve the situation for our customers and your co-workers, help out. Engage unexpected tasks with an open mind and a positive attitude. Requirements Hours and Availability Part-time positions available ( 8 - 15 hrs a week) Shift duties will be divided between time spent at the front counter assisting with sales and guest check-in, and time spent in the climbing area performing safety patrols Must be available to work weekends and weeknights Experience, Skills, and Certifications Must be at least 18 years of age Must have at least 6 months climbing experience and show a strong enthusiasm for climbing Customer service background is highly preferred Basic computer skills required including familiarity with Microsoft Office and Google Drive Must be able to communicate clearly and effectively in person, and through email, and phone Individuals must be highly organized and able to maintain complex personal schedules Environmental and Physical Demands Able to work in a loud, high energy environment on a regular basis Comfortable speaking in front of and providing instruction to large groups Comfortable working at height and moving up and down a climbing wall Continuously stand and walk on unstable and uneven surfaces for long periods of time Able to repeatedly lift, move, and carry up to 50 lbs of weight on a regular basis Able to balance, kneel, pull, push, and grasp objects as needed COMPENSATION AND BENEFITS Starting Pay Range: $21.50 - $23.00 per hour Pay Range: $21.30 - $25.00 per hour Free membership to all Momentum climbing facilities. Access to Momentum instruction and programs Access to pro-deals through our outdoor industry partners

Responsibilities

The Gym Operations staff are responsible for providing high-quality customer service and facilitating a positive community experience. They also manage risk by ensuring safety standards and assisting with membership-related tasks.