Gym Staff at Momentum Indoor Climbing

Katy, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

15.0

Posted On

04 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Climbing, Bouldering, Sport Climbing, Belay Instruction, Safety Monitoring, Problem Solving, Communication, Teamwork, Time Management, Sales, Gym Management Software, First Aid, CPR, Microsoft Office, Google Drive

Industry

Wellness and Fitness Services

Description

Description The Gym Staff position at Momentum is multi-faceted and complex. This customer-focused position includes the majority of tasks required to run the gym on a day-to-day basis. Gym Staff service to our diverse customers and guests. provide ESSENTIAL DUTIES, RESPONSIBILITIES & EXPECTATIONS Facilitating the Customer Experience Ensure our community is cared for, connected, and valued by: Meeting our guests more than halfway in your interactions Seeking to make a personal connection with our patrons through conversation Greeting individuals on the way in and out of the facility Taking phone calls, resolving issues, and being an expert resource Giving facility tours and sharing your enthusiasm for climbing Educating customers through belay instruction and the Experience Class Balancing the demands and needs of multiple customers simultaneously Professionalism Present yourself in a friendly, authentic, and professional way. Wear designated staff apparel while working Be clean and approachable in your appearance Show up on time and pitch in extra when needed Take pride in being prompt and professional in all work Know our business basics: Phone number, website, address, hours of operation, gym stats and pricing on common services. Product Knowledge, Advocacy, and Sales To help climbers challenge themselves and engage with our gym: Be knowledgeable about all the services Momentum offers and help customers find the service that best suits them Aid customers in all things membership related: Sign-up, Freezes, Cancellations Verify that all climbers have purchased access to the facility. Operate our gym management software and conduct point of sale transactions Keep up to date on gym events and seasonal offerings and recommend to customers when appropriate. Managing Risk Monitor the gym and mitigate unsafe situations before they become a problem Ensure customers are following Gym Rules Verify every visitor unescorted by Momentum Staff has a current waiver on file Administer belay tests Educate customers who are using unsafe methods to belay or climb Take corrective action when needed to maintain safety standards Dirty Work & Unpredictable Tasks Working in a climbing gym is fun and rewarding but not always glamorous. Momentum employees are expected to be flexible and dynamic in their willingness to confront challenges of any kind. If it needs fixing and you have the skill and time, consider fixing it. If it is dirty and needs cleaning, clean it when you have the time. If your help would improve the situation for our customers and your co-workers, help out. Engage unexpected tasks with an open mind and a positive attitude. COMPENSATION, BENEFITS, AND PERKS Starting pay of $15 per hour Free membership to all Momentum climbing facilities Discounts on Momentum instruction and programs Access to pro-deals through our outdoor industry partners (after 90 days) Requirements EXPERIENCE, SKILLS, AND CERTIFICATIONS Must have at least 1 year of climbing experience Must show a strong enthusiasm for climbing Experience in the disciplines of bouldering, climbing, and sport climbing preferred. Momentum Lead Climbing certification preferred Experience in customer service and/or instruction required Basic phone and computer skills; familiarity with Microsoft Office and Google Drive products Current First Aid & CPR. May obtain within first 3 months of employment ENVIRONMENT AND PHYSICAL DEMANDS Work in a loud and chaotic gym environment every shift Move up and down the climbing wall, be comfortable at height, and able to rescue a stranded climber on the wall Continuously stand and walk on unstable and uneven surfaces Repeatedly lift weights up to 50 lbs on a regular basis Instruct and give directions to large groups of people Weekend and evening availability is a must Must be available to work 2 out of 3 weekend days (Friday, Saturday and Sunday) a minimum of 3 weekends out of the month This is a part time position which will work 10-29 hours per week Must be available 10 months out of the year

Responsibilities

The Gym Staff position involves facilitating a positive customer experience, ensuring safety, and managing daily operations of the gym. Staff are expected to engage with customers, provide instruction, and maintain a clean and safe environment.