WHO WE ARE:

St. John’s Episcopal Hospital is the only hospital providing emergency and ambulatory care to the densely populated, culturally and economically diverse, and medically underserved populations of the Rockaways and Five Towns in southern Queens County and southwestern Nassau County, New York. Celebrating over 110 years of community care, the 257-bed facility provides people of all faiths with comprehensive preventive, diagnostic treatment and rehabilitative services, regardless of ability to pay.

JOB SUMMARY:

The Health Information Management (HIM) Operations Manager will plan, organize and manage the day to day operations of the hospital’s Health Information Management Department, including all units within HIM, while effectively coordinating, managing, and improving the daily, weekly, and monthly departmental activities. The Operations Manager is responsible for the effective operation and works closely together with the Coding Manager and Director of HIM. He or she requires financial acumen focus to maximize staff performance, customer satisfaction, and integrity of the legal medical record; the role requires extensive collaboration across divisions and areas impacting the revenue cycle process. The position requires a hands-on immersive management approach to ensure compliance with internal and external policies governing the clinical documentation and health information management processes of the facility and the development and empowerment of the management team and staff.

REQUIREMENTS:

• Bachelor’s Degree required
• RHIT, RHIA preferred.
• 3-5 years Healthcare Management experience (preferably in HIM Operations)
• Process Improvement experience required.
• Excellent oral and written communication skills.

• Evaluates the impact of innovations and changes in programs, policies, and procedures for HIM operations. Designs and implements systems and methods to improve data integrity, workflows and processes.
• In collaboration with the Director of HIM, plans, coordinates and evaluates staff activities and workflow in the areas of Documentation Management, Release of Information, Systems and Mater Patient Index (MPI) Integrity.
• Plans daily HIM operation workflow and work assignments. Reviews daily work to identify priorities for the day-to-day including identification and resolution of problems with achieving operation targets; adjusts work assignments of staff as needed.
• Manages the process of release of information in accordance with the Health Information Portability and Accountability Act (HIPAA) and New York State Privacy Statutes.
• Manages the record completion process including but not limited to record analysis, deficiency management, and provider suspension.
• Manages the prepping, scanning, indexing and quality control process of the legal medical record. Ensures the creation of new document types as needed.
• Manages record retention and destruction in accordance with New York State requirements.
• Manages the completeness and timeliness of cancer reporting to the New York State Cancer Registry.
• Has direct responsible for hiring, orientation, training and in-service regarding hospital organization, mission, management, policies, and procedures. Oversees compliance with all hospital initiatives. Manages and trains operations HIM staff, including interviewing, hiring, performance appraisals, and recommendations. Evaluates staff during probationary period to determine if successful completion of probationary period is appropriate.
• Participates and leads process and performance improvement and in conjunction with the director and coding manager.
• Oversees Release of Information compliance.
• Serves as liaison between the HIM Department and other Departments responsible for the maintenance or scanning of medical records.
• Assess educational needs and process improvement for operations team members via team member shadowing and weekly one-on-one with individual team members.
• Manage HIM Operations– PTO approvals to ensure coverage is maintained – Payroll System time keeper