H5P Community Manager (UK-Based)

at  D2L

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.
In July 2024, D2L Acquired H5P to reinforce its dedication to providing powerful learning experiences to transform learning around the world. Read more here.

WOULD YOU LIKE TO JOIN US IN CREATING THE FUTURE OF INTERACTIVE CONTENT?

H5P Group is a fast-growing software provider. We help improve the lives of people all around the world by empowering educators to create better e-learning content faster. Our award winning software is called H5P. H5P has grown to become one of the most widely used ed-tech solutions in the world, with customers that include Ivy League Universities, leading car manufacturers and publishers world-wide.
We’re at the beginning of building the most significant ecosystem for interactive content in the world, so this is the perfect time for you to join our team! To support our continued growth, we are actively seeking talented individuals who are passionate about technology and eager to help expand our open-source community beyond its current strong foundation.
We are seeking a dedicated and enthusiastic Community Manager to join our team, responsible for nurturing and growing our H5p.org community. As a Community Manager, you will be a pivotal figure in ensuring the success and sustainability of our H5P project by engaging, supporting, and empowering our user base, contributors, and stakeholders.

WHAT YOU’LL BRING TO THE ROLE:

• Strong familiarity with open source communities.
• Prior experience managing and moderating online communities or user forums, and social media platforms.
• Conflict resolution and problem-solving skills to manage inquiries, feedback, and concerns effectively. Preferably experience in a user-facing role, providing technical support or user onboarding of software products.
• Proven record of fostering and growing online communities.
• Strong strategic communication skills.
• Prior experience organizing and hosting community events, webinars, or conferences.
• Proven results with developing and curating engaging content.
• Exceptional written and verbal communication skills. As the majority of the communication is textual, you must be a fast typer. All internal and external communication is in English; you must be able to write and speak English fluently.
• Ability to work independently, manage multiple tasks, and adapt to a fast-paced environment.
• Strong analytical skills, plus if you have experience using data-driven insights to create community strategies and goals, and familiarity with engagement metrics to understand growth and user satisfaction.
• Attention to detail and the ability to handle stressful situations (i.e. managing several operational tasks/systems and communications simultaneously).
• A self- driven person that likes to take initiative and responsibility.
• Passion for education, technology and open source.
• Bachelor’s degree in Computer Science and/or Education or other relevant degree.