Hacienda Ford - Service Advisor at Hacienda Ford of Alice LLC

Alice, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Scheduling, Documentation, Product Knowledge, Team Collaboration, Problem Solving, Time Management, Attention to Detail, Client Relations, Goal Setting, Fast-Paced Environment, Vehicle Maintenance, Safety Compliance, Service Experience, Liaison Skills

Industry

Motor Vehicle Manufacturing

Description

Description Must be able to greet guests, schedule appointments, and act as a liaison between customers and service technicians. This position is about providing our customers with an excellent service experience and understanding their needs. Duties and Responsibilities: Schedule service for customers in person or over the phone to ensure prompt and accurate diagnosis of any problems with their vehicle. Discuss schedule maintenance with cost and time estimates. Greeting clients on the service drive. Effective walk around of the customer's vehicle. Ensure that required documentation is complete and complies with regulations and standards. Product knowledge and safety. Communicate with technicians, team leader, and parts associates to ensure timely completion of work. Update clients on the progress of the repair and its status accordingly. Accept full responsibility from start to finish by providing an exceptional client experience to drive brand loyalty. Maintain an excellent Customer Satisfaction Index (CSI). Perform other duties as assigned by the service manager. Job Requirements: Valid Driver’s License Driving record that meets insurance requirements and company policy Must be able to pass background check and pre-employment drug screen Qualifications and Skills: Professional appearance Excellent communication capability Ability to set and achieve targeted goals Ability to thrive in a fast-paced environment with many priorities Hours: The Service Department is open during the following hours: Monday – Friday 7:00 AM – 6:00 PM Saturday 7:00 AM – 4:00 PM Benefits: Medical, Dental, & Vision Insurance: 100% employer-paid coverage with a variety of plan options to fit your needs, including medical plans featuring a $0 deductible and $0 copay upon completion of a baseline visit. 401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary. Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required. Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours. Sick leave 3 paid days per service year – 100% employer paid. Paid Holidays: 6 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day. Other Perks: 5-day workweek for sales, parts, and administration positions, 90-day & annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services. Requirements By submitting your application, you agree to the following: You are at least 18 years old. You have a valid driver's license with an acceptable driving record. You will pass a pre-employment drug screen. You will undergo a background check. You understand that the 401K company match has an annual maximum amount. You understand that earned vacation time is based on the total time of continual employment. Your application will not be considered if you do not meet all these requirements. Thank you for your interest in this position.

Responsibilities

The Service Advisor greets guests, schedules appointments, and acts as a liaison between customers and service technicians. They ensure an excellent service experience by understanding customer needs and providing timely updates on vehicle repairs.