Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

[Haiphong] Customer Service Supervisor - Food Lab at SGS

Hải Phòng, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Problem Solving, Customer Service, Quality Management, Training, Debt Collection, Report Preparation, Team Management, Client Coordination, Complaint Investigation, SOP Management, Performance Review, Operational Management, Sales Coordination, QHSE Compliance

Industry

Professional Services

Description

Company Description We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description Overall management and accountability on the performance of the CS Team Organize the resouces to handle daily operation of the CS Team (inquiries, test plans, quotations, samples receipt/ dispatch, test reports, invoicing, debt collection, etc.) Instruct and assign jobs to subbordinate staffs and supervise/review their performance Train and evaluate to new comers Coordinate with Sales Team to approach clients for generating revenue/ profit Responsibe for debt collection Review draft test report and close jobs after they are complete (in absence of report supervisor) Responsible for quality management system (SOP, forms, guidelines, quality database update, etc.) Investigate complaints/claims, suggest solution for management’s approval, reply to clients and have proper actions to improve the situation Prepare weekly highlight, monthly reports and other reports to Customer Service manager QHSE compliance Other tasks assigned by Customer Service manager Qualifications University graduated English level C or equivalent Strong leadership and communication skills, problem solving skills Work under pressure At least 2 years in customer services Additional Information REQUIRED SKILLS

Responsibilities

The Customer Service Supervisor is responsible for the overall management and performance of the Customer Service Team. This includes organizing resources for daily operations, supervising staff, and ensuring quality management systems are maintained.