JOB OVERVIEW

We are seeking a dynamic and experienced Salon Manager to lead our team and ensure the highest level of customer satisfaction. The ideal candidate will possess a strong background in store management and barbering, along with exceptional customer service skills. This role requires a hands-on approach to both management and service delivery, fostering a positive environment for both staff and clients.

SKILLS

• Proven experience in store management within the beauty or grooming industry.
• Strong barbering skills with a passion for hair styling and grooming services.
• Exceptional customer service abilities, ensuring a welcoming atmosphere for clients.
• Proficient in front desk operations, including appointment management systems.
• Experience in mentoring staff to enhance their skills and performance.
• Knowledge of eyelash extension application techniques and makeup artistry is advantageous.
• Ability to upsell services effectively while maintaining customer satisfaction.
• Excellent communication skills, both verbal and written, to interact with clients and team members effectively. Join our team as a Salon Manager where you can make a significant impact on our salon’s success while nurturing talent and delivering outstanding service to our valued clients!
  Job Type: Full-time
  Pay: Up to £41,000.00 per year

Benefits:

• Company pension
• Gym membership

Education:

• Bachelor’s (required)

Work Location: In perso

• Oversee daily salon operations, ensuring smooth workflow and high standards of service.
• Manage front desk activities, including appointment scheduling and client inquiries.
• Mentor and train staff in barbering techniques, customer service excellence, and upselling strategies.
• Maintain inventory levels of products and supplies, placing orders as necessary.
• Implement marketing strategies to promote services such as eyelash extensions and makeup application.
• Ensure compliance with health and safety regulations within the salon environment.
• Handle customer complaints professionally, striving for resolution and satisfaction.