JOB OVERVIEW

We are seeking a friendly and professional Salon Receptionist to join our dynamic team. The ideal candidate will be the first point of contact for our clients, ensuring a welcoming atmosphere and providing exceptional customer service. This role requires strong organisational skills, proficiency in office management, and the ability to handle administrative tasks efficiently.

REQUIREMENTS

• Previous experience in a receptionist or administrative role is preferred but not essential.
• Strong organisational skills with the ability to multitask effectively in a busy environment.
• Proficient in using computer systems and software applications
• Excellent communication skills, both verbal and written, with a professional phone manner.
• Attention to detail for accurate data entry and record keeping.
• A positive attitude and a passion for providing outstanding customer service.
• Ability to work well within a team while also being self-motivated to complete tasks independently.

QUALIFICATIONS:

• Education: Grade 5 GCSE maths and English or equivalent; additional education in customer service or hospitality is a plus.
• Experience: Minimum of 1-2 years of experience in a receptionist or customer service role, preferably in a salon or spa environment.
  If you are enthusiastic about joining our salon team as a Salon Receptionist and possess the required skills, we encourage you to apply!
  Job Types: Full-time, Permanent
  Pay: £26,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Flexitime
• Free parking
• Store discount

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Haslemere GU27 1LE: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Have you worked within the hair industry previously, if so for how many years?

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 3 years (required)

Work Location: In person
Reference ID: Salon Receptionis

• Greet clients warmly as they enter the salon and assist them with check-in procedures.
• Manage appointment scheduling using salon software, ensuring optimal use of stylist time.
• Handle incoming phone calls with excellent phone etiquette, addressing client inquiries and booking appointments.
• Responding to all email enquires throughout the day
• Maintain an organised reception area, keeping it tidy and presentable at all times.
• Perform data entry tasks accurately, updating client records and appointment details as needed.
• Process payments and manage cash handling duties in accordance with salon policies.
• Familiarity with using Phorest Bookings is preferred
• Assist clients with product purchases and service recommendations.