Hair Salon Receptionist

at  WhipLash Salon

Please live in cities near Smyrna, GA within a 10-15 mile radius.
*MUST HAVE KNOWLEDGE of coloring services, natural hair services, braids, hair extensions, silk press/blowouts, etc. *
We are looking for a HAIR SALON RECEPTIONIST (Tues-Sat) to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services. Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email, social media, or in-person, and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand. Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.

SKILLS

• Proven work experience as a Salon Receptionist, Front Desk Representative, or similar role
• Hands-on experiences with office equipment, like printers and POS systems
• Familiarity with processing transactions
• Must be proficient with social media!
• Excellent communication abilities (verbal, phone, and email) with a customer service attitude
• Solid organization and record-keeping skills
• An ability to remain calm under stressful circumstances
• MUST have positive attitude and & great customer service
• High School diploma

• Warmly greet clients and inform assigned beauticians of their arrival
• Book and confirm appointments via phone and email
• Process transactions (cash and credit cards) and issue receipts
• Offer beverages and chat with clients who are in the waiting area
• Welcome walk-ins, answer questions about services, and schedule appointments based on availability
• Inform clients about new services and discounts
• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
• Sell Bundles and closures (commission will be received on products)
• Update client records with contact and billing details, appointments and services offered
• Fold Towels
• Maintain a tidy reception area
• Order business cards, brochures, and stationery as needed
• Social Media
• Taking photos of completed hair services