Haitian Creole Care Coordination Specialist at Fuku

Port-au-Prince, Ouest, Haiti -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluent in Haitian Creole, Fluent in French, Fluent in English, Call Center Experience, Customer Service, Patient Coordination, Strong Communication Skills, Documentation Skills

Industry

Retail Apparel and Fashion

Description

**Job Title:** Haitian Creole Care Coordination Specialist **Location:** Remote (Home-based in Haiti only) **Employment Type:** Full-Time (40 hours/week) **Work Schedule:** 9:00 AM to 5:00 PM EST (flexible if needed) **Position Overview:** We are seeking an individual freelancer (not an agency or BPO) based in Haiti to join our team as a Care Coordination Specialist. The specialist will support Haitian Creole-speaking members and caregivers through outbound calls, intake follow-ups, and new referral onboarding. This role is essential in reinforcing program expectations, confirming daily visits, addressing no-shows, and performing compliance follow-ups for at-risk members. All interactions must be documented in the CRM system, with SMS or WhatsApp follow-ups sent as appropriate. **Key Responsibilities:** - Conduct outbound calls to Haitian Creole-speaking members and caregivers - Assist with intake follow-ups and new referral onboarding - Reinforce program expectations and visit schedules - Confirm daily visits and address no-shows - Perform compliance follow-ups for at-risk members - Document all interactions in the CRM system - Send SMS or WhatsApp follow-ups when appropriate **Required Qualifications:** - Fluent in Haitian Creole, French, and English (verbal and written) - Prior experience in call center, customer service, or patient coordination roles - Comfortable with high call volumes and structured workflows - Strong communication and documentation skills **Preferred Qualifications:** - Experience in healthcare, home care, or Medicaid-related programs - Familiarity with CRM systems - Experience working with remote teams **Additional Preferences:** - Reliable and organized - Comfortable in a fast-paced, process-driven environment - Experience supporting underserved or diverse populations is a plus - Stable internet connection and a backup generator required **Application Requirements:** - Submit resume - Provide contact information - Indicate expected salary range

Responsibilities

The Care Coordination Specialist will conduct outbound calls to Haitian Creole-speaking members and caregivers, assist with intake follow-ups, and reinforce program expectations. They will also confirm daily visits, address no-shows, and document all interactions in the CRM system.