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HANA DB Admin at Valce Talent Solutions
Ciudad de México, , Mexico -
Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

0.0

Posted On

03 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

SAP HANA Administration, Sybase Database Administration, L2/L3 Support, Performance Tuning, Backup and Recovery, Space Management, ITIL Processes, SLA/KPI Tracking, Incident Management, Managed Service Delivery

Industry

IT Services and IT Consulting

Description
We are seeking an SAP HANA Administrator to provide L2/L3 support for complex SAP landscapes. The ideal candidate will demonstrate deep technical expertise in HANA/Sybase database administration, proactive issue resolution, and cross-functional coordination in a managed service delivery model. This role demands operational excellence, SLA adherence, and continuous learning in a dynamic global support setup. Key Responsibilities Deliver L2/L3 technical support for SAP HANA infrastructure in compliance with SLAs and KPIs. Administer HANA and Sybase databases, including backup, recovery, performance tuning, and space management. Handle P1/P2 incidents with urgency and precision, ensuring timely resolution and de-escalation. Track and report SLA/KPI metrics; ensure compliance with ITIL best practices. Prior experience in ECS (Enterprise Cloud Services) will be considered an advantage. Required Skills & Competencies Hands-on experience in HANA and Sybase database operations. Experience in managed service delivery and global support environments. Familiarity with ITIL processes and SLA/KPI tracking. Excellent troubleshooting, documentation, and communication skills.
Responsibilities
Provide L2/L3 technical support for SAP HANA and Sybase database infrastructure, ensuring adherence to SLAs and KPIs. Manage critical P1/P2 incidents, performance tuning, and database recovery within a global managed service model.