WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
The BTP HANA & Persistency Development organization is responsible for building and delivering SAP’s Database and Data Management solutions that bring out the best of every business. Key product offerings of this organization are SAP HANA, SAP HANA Cloud and the SAP HANA Cloud Data Lake.
Part of the BTP HANA & Persistency Development organization, the Database Competence Center plays a vital role in driving customer success and adoption of our product portfolio. We engage directly with customers, lines of business, partners and other internal stakeholders, providing them with advanced technical support and a link to Development and Product Management teams.
What you’ll do:

We are seeking a Senior Product Specialist with deep HANA knowledge and extensive customer management experience. This is a very technical, hands-on position. You are going to be responsible for:

• Supporting customer and different SAP organizations with complex HANA projects, acting as a bridge to the development organization.
• Managing critical customer escalations, customer care programs and quality initiatives.
• Resolving critical customer situations (root cause analysis, providing workarounds, troubleshooting)
• Leading the implementation of proof-of-concept projects at early product stages.
• Providing product feedback to the HANA Development team.
• Supporting the most complex and technically challenging HANA implementations.

What you bring:

• University degree or equivalent with solid background in Computer Science, Engineering, Mathematics or Physics.
• Advanced knowledge in relational database technologies.
• Advanced experience with HANA administration and performance optimization.
• Knowledge of HANA core development and modelling (Information Models, SQLScript, CDS Views etc.)
• Experience collecting and analyzing complex HANA database traces.
• Experience troubleshooting HANA issues. Great analytical thinking with versatile and innovative problem-solving skills.
• Advanced communication skills for proper interaction with customers and internal stakeholders.
• Relationship and trust building skills.
• Experience with operations of large business applications/systems.
• Ability to learn autonomously and without guidance.
• Comfortable managing uncertainty.

Optional skills (nice-to-haves)

• Knowledge of SAP’s warehouse solutions (e.g. BW on HANA, Data Warehouse Cloud, native HANA EDW / data mart solutions) and/or knowledge of SAP’s suite solutions (e.g. Suite on HANA, S/4HANA)
• Knowledge of SAP Analytics Cloud
• Knowledge of programming languages (e.g. ABAP, C++, Python, Unix shell etc.)
• Knowledge of Linux and enterprise computing solutions (high availability, file systems, computer networks etc.)
• Knowledge of cloud computing concepts and services.

WORK EXPERIENCE

• Minimum of 4 years of professional experience, preferably in customer-facing roles.

• Supporting customer and different SAP organizations with complex HANA projects, acting as a bridge to the development organization.
• Managing critical customer escalations, customer care programs and quality initiatives.
• Resolving critical customer situations (root cause analysis, providing workarounds, troubleshooting)
• Leading the implementation of proof-of-concept projects at early product stages.
• Providing product feedback to the HANA Development team.
• Supporting the most complex and technically challenging HANA implementations