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高级客服员 at Hang Lung Properties Limited

, , China -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Concierge Service, Problem Solving, Communication, Coordination, Patience, Affability, Proactiveness, Attention To Detail, Observation, Teamwork

Industry

Real Estate

Description

岗位职责：1.致力为「客人」/「访客」及「租户」提供优质的礼宾服务。2.适时汇报上级及有效处理任何出现在运作上的问题。3.在礼宾柜台当值，提供增值服务等，适时处理问题和要求。4.保持柜台整齐清洁，妥善保存外借的物品，每天检查柜台所需用具及物品均保持完好齐备。5.协助处理「客人」/「访客」及「租户」的服务要求和投诉，包括记录、适时跟进及回访。6.有需要时与其他部门一同合作跟进问题和意见；及时向上级反映所接收的意见及投诉。7.为「客人」/「访客」及「租户」提供现场协助，立即通报上级，寻求协助。8.熟悉最新业务运作安排、营销活动及整个项目的相关推广活动。9.完成上级交办的其他工作任务。应聘要求：1.中专或以上学历，有相关客服工作经验者优先2.理解为「客人」/「访客」及「租户」提供优质服务的重要性3.协调、处理和跟进事件的技巧和耐性，良好沟通技巧和语言表达能力4.具有亲和力，以及平易近人的服务态度5.富有主动性，重视细节，良好的观察能力，以及团队合作精神

Responsibilities

The role focuses on providing high-quality concierge services to guests, visitors, and tenants, which includes managing the concierge desk, handling service requests, and reporting operational issues to superiors. Responsibilities also involve maintaining the cleanliness of the desk, managing loaned items, and staying informed about current business operations and marketing activities.