VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts.
VIVO embodies both experience and innovation. It combines Serco’s comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS’ market leading FM, energy, asset optimisation and regeneration capabilities.
Location: Springfield, Chelmsford CM2 6BU
Contract: Full time, Permanent
Salary: Competitive salary
Are you ready to take on a pivotal role in operational excellence? Join us and become a key player in delivering outstanding service to our RFCA customer!
About the Role
As the RFCA Technical Administrator, you will play a central role in our operational delivery team, providing essential administrative and technical support to the VIVO team. Embedded within the RFCA customer site, you will build strong relationships, resolve queries, and ensure the seamless delivery of our contracts. This is a dynamic, customer-focused role where your efforts will directly impact the success of our services.
Your responsibilities will include coordinating access requirements to ensure statutory compliance is maintained, managing and updating the CAFM system to guarantee data accuracy, and progressing tasks from initiation to closure. You will be a key point of contact for RFCA regional staff, offering exceptional support while preparing detailed reports and supporting audit and assurance activities.
In this role, you will collaborate with supply chain partners to ensure timely service delivery, oversee financial transactions, and assist with billable works by creating quotes and maintaining accurate documentation. You will also support the Helpdesk when required and identify and escalate remedial actions to relevant stakeholders.
Delivering excellent customer service will be central to your role, alongside promoting efficiency, compliance, and quality throughout all operations. Your contributions will ensure our contracts are delivered successfully, meeting and exceeding key performance indicators.
This is a site-based role, Monday to Friday working within the client’s office. You will be the VIVO representative for this site.
What We’re Looking For
We are seeking a candidate with a strong background in facilities management operations and a solid understanding of the technical aspects of the field, such as reactive and planned maintenance and associated technical knowledge. Experience with CAFM systems, such as Maximo, and proficiency in Microsoft Office Suite are essential. You should excel in stakeholder engagement, have an eye for detail, and demonstrate strong organizational skills to handle reporting, financial management, and compliance information effectively.
This role requires a proactive and adaptable individual who can thrive in a fast-paced environment. A full driving license is also necessary to meet the demands of the role.
Why Join Us?
This is an exciting opportunity to work in a collaborative environment where innovation, quality, and customer focus are paramount. You will have the chance to work closely with our RFCA customer and make a meaningful impact in a role that offers variety, challenge, and opportunities for professional growth.

Please refer the Job description for details