“IT BEGINS AT BENDIGO BANK”

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

To be successful in the role you will have:

• Experience in hardship management, collections, credit assurance and/or consumer lending, with the ability to hold needs-based and outcome-oriented conversations, review a customer’s financial position and provide suitable solutions.
• Excellent communication skills, with strong listening skills and ability to remain calm and positive whilst holding difficult conversations and reaching an agreed plan of action.
• Operational knowledge of the regulatory environment, legal processes and obligations for managing financial difficulties and the collection and recovery of secured and unsecured debts.
• An understanding of, and experience dealing with, customers who are vulnerable and/or experiencing financial difficulty with the ability to use discretion and empathy.
• Good time management skills with the ability to prioritise and manage workloads to meet SLAs.
• Ability to grow and develop your capabilities through structured and constructive feedback.