Hardware/Computer Repair Tech at Virtucom Inc

Norcross, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware repair, Computer disassembly, Troubleshooting, MS Windows, Chrome OS, Component replacement, Performance testing, Inventory management, Repair documentation, Hand tools operation, Pallet jack operation, Hand truck operation, Customer service, Communication skills, Teamwork

Industry

Information Technology & Services

Description

Description Job Overview: We are seeking responsible entry level hardware computer repairs technicians. You will be performing repairs on various chrome books and window devices. You will represent the company in a professional manner aiming for 100% customer satisfaction and high resolution rates. Responsibilities: - Computer repair technicians are required to be knowledgeable of various hardware related to the device they are repairing - Technicians are to review notes gathered by field technicians to determine details of the equipment problems - Technicians are required to disassemble and reassemble computers using various types of hand tools - Technicians will be required to maintain and repair devices - Troubleshoot hardware failures -Clean, or adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns or repeat return for repair -Replacing / Repairing defective components -Technicians also need to carry out performance tests to ensure the device is functioning properly per manufacturer specifications. - Inspect units for cosmetic defects and report findings - Update and complete repair tickets - Maintain repair parts inventories and places parts request when additional parts are required for the repair Requirements - Must have strong team working skills in addition to working interdependently - Document troubleshooting and resolution steps related to repairs made - Self motivated and driven to meet or exceed daily output expectations - Able to request for help, follow instructions and accept constructive criticism -Ability to operate hand truck and pallet jack -Ability to lift or move products (No more than 20lbs) -Understanding of how computers and the various components interactions - Strong knowledge of MS Windows operating systems/Chrome OS - Document all service requests as per company guidelines - Sense of urgency to resolve tickets, meet or exceed service level agreements (SLA), and must possess good communication and customer satisfaction skills #VIRTUCOM

Responsibilities

Technicians are responsible for disassembling, repairing, and reassembling computer hardware while maintaining accurate repair tickets and inventory. They must also perform quality assurance tests to ensure devices meet manufacturer specifications and provide excellent customer service.