Job description:
Company Name: Distimax
Location: Freshwater, Sydney NSW
Job Description: Are you a skilled Hardware Engineer with a passion for providing exceptional customer support, problem-solving, and expertise in servers, storage, and networking? If so, we have an exciting opportunity for you to join our team to work in the field and at our inhouse facility. We are currently seeking both Junior and Senior Technicians, who can excel in delivering top-notch service and maintaining both our clients’ critical hardware infrastructure and our own infrastructure.

QUALIFICATIONS:

For Junior Candidates:

• Some experience in IT tech support and customer service.
• Knowledge of servers, storage, and networking.
• Strong problem-solving skills and a willingness to learn.

For Senior Candidates:

• 3+ yrs proven experience in hardware and software support, with a focus on servers, storage, and networking.
• Excellent understanding of server management, hardware maintenance, and network troubleshooting, phone support and ticket management.
• Strong customer service and communication skills.
• Certifications in relevant technologies (e.g., CompTIA, Cisco, Microsoft) are a plus.
• Bachelor’s degree in a related field or equivalent work experience is preferable.

Join us in making a difference in the hardware support and maintenance industry and helping our clients succeed through efficient and reliable technology solutions.

• Provide on-site and remote support for customers in resolving hardware and software issues.
• Diagnose and troubleshoot server, storage, and networking problems.
• Perform regular maintenance on servers, hardware, and networking equipment to ensure optimal performance.
• Install, configure, and upgrade hardware components and software applications.
• Collaborate with the IT team to develop and implement server and network solutions.
• Communicate effectively with clients to understand their technical needs and provide expert recommendations.
• Document all support activities, solutions, and maintain accurate records.
• Must hold a valid Australian Driver’s Licence.