Job Title: Hardware & Software Technical Support – Apple Devices
Location: Sunnyvale, CA (Onsite)
Job Type: Long-Term Contract

KEY QUALIFICATIONS:

• Proven experience providing technical support for Apple devices (Mac, iOS, Apple Watch, Apple TV).
• Strong troubleshooting and problem-solving skills with the ability to isolate and resolve issues independently.
• Excellent communication skills (oral and written) in English.
• Customer service-oriented mindset with the ability to remain calm under pressure.
• Knowledge of IP networking fundamentals and basic network troubleshooting.
• Understanding of multi-tiered and web-based information systems architecture.
• Experience using IT service management, CRM systems, and knowledge base tools.
• Ability to adapt quickly in a fast-paced, dynamic environment and work effectively in a team setting.
  Job Type: Contract
  Pay: $57.40 - $69.13 per hour
  Expected hours: 40 per week
  Work Location: In perso

ABOUT THE ROLE:

We are seeking a skilled and customer-focused Technical Support Specialist to provide onsite support for Apple devices including Macs, iOS devices, Apple Watch, and Apple TV. You will be the go-to resource for troubleshooting hardware and software issues, ensuring Apple employees and contractors receive exceptional service and support.

RESPONSIBILITIES:

• Provide onsite technical support to Apple employees and contractors.
• Deliver exceptional customer service and maintain professionalism in alignment with Apple’s standards.
• Diagnose and troubleshoot issues with macOS, iOS, Apple Watch, and Apple TV.
• Document issues, troubleshooting steps, and resolutions in a ticketing/CRM system.
• Own the issue from start to finish, escalating complex problems to higher-level support teams as needed.
• Advocate for the customer, ensuring timely and effective resolution of technical problems.