Hardware Support Engineer at LionsBot International Pte Ltd

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Troubleshooting, Root Cause Analysis, SLA Management, 8D Methodology, 5-Why Methodology, Fishbone Diagram, Corrective Actions, Reliability Improvement, Technical Documentation, Repair Guides, Diagnostic Procedures, Training, Mentoring, ECN Implementation, NPI Transition, Solidworks

Industry

Automation Machinery Manufacturing

Description

Here at LionsBot, we are all one team, striving together for excellence. We're seeking an experienced Hardware Support Engineer to be our highest-level technical expert for sustaining robot products in the field. You'll resolve the most complex hardware issues, perform deep root cause analysis, and drive continuous reliability improvements across our robot fleet. Key Responsibilities * Resolve hardware escalations from field teams, distributors, and customers within SLA targets * Perform deep root cause analysis on field failures using structured methodologies (8D, 5-Why, Fishbone) * Drive corrective actions with Engineering, Quality, and Supply Chain teams * Analyze field failure data to identify trends and recommend reliability improvements * Create and maintain technical documentation including repair guides and diagnostic procedures * Train and mentor L1/L2 support engineers on hardware troubleshooting techniques * Support ECN implementations and provide field impact assessments * Participate in NPI-to-sustaining transitions and production line support when needed * Build and maintain technical knowledge base for the support organization Qualifications & Experience * 1-3 years in hardware support, field service, or reliability engineering * Fresh Graduate is welcomed to apply * Strong hands-on experience with mechanical, electrical, and embedded systems troubleshooting * Proficient in Solidworks * Proficient in RCA methodologies (8D, 5-Why, FMEA, Fishbone) * Excellent technical writing and documentation skills * Experience training and mentoring junior engineers * Background in robotics, automation, or similar electromechanical products preferred * Degree in Mechanical, Electrical, or Mechatronics Engineering preferred If you're passionate about solving complex technical problems, enjoy mentoring others, and want to make a direct impact on product reliability, we'd love to hear from you. Join our team that's shaping the future of cleaning robots!

Responsibilities

The engineer will serve as the highest-level technical expert for sustaining robot products by resolving complex hardware escalations and performing deep root cause analysis on field failures. Key duties include driving corrective actions with cross-functional teams and recommending reliability improvements based on failure data analysis.