Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Hardware Support Services team owns the maintenance and hardware break/fix process on production, GCC, and Lab servers in our datacenters. We strive for high availability, high scalability, and high performance of all hardware.
As an Engineer of our Dublin-based Hardware Support Services team, you’ll be working with a technically diverse team of engineers with the primary responsibility of ensuring that servers in need of repair are diagnosed and repaired as quickly as possible while maintaining a high standard of quality. You will also be responsible for queue work, goals and various other growth opportunities.

QUALIFICATIONS

• A minimum of 2 years’ experience with Linux-based operating systems on an enterprise-class server level.
• Ability to troubleshoot hardware such as NVMe, Motherboards, DIMM Modules, etc.
• Basic understanding on GPU’s.
• Basic understanding of technologies such as OOB, DNS, DHCP, TCP/IP, VLANS, SSH, SCP, PXE, Switching, Routing, etc.
• Demonstrate the ability to drive complex problems to resolution
• Excellent problem solving, conflict management, time management, and interpersonal skills required
• Must be able to communicate at a level appropriate to the audience
• Bachelor or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS), or a related field.
• Experience using the ServiceNow platform preferred but not required
  Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
  Additional Information

• Troubleshoot, diagnose, and coordinate repairs for complex hardware problems on enterprise-class servers and infrastructure.
• Work closely with hardware vendors to understand and solve problems as needed
• Work closely with your team and partner teams to help support the hardware break-fix process to overcome technical challenges
• Document new processes and procedures as needed