Harpers Ferry Visitor Center Supervisor at Appalachian Trail Conservancy

Harpers Ferry, West Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

25.0

Posted On

24 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Volunteer Management, Program Planning, Customer Service, Event Management, Team Leadership, Problem Solving, Communication, Administrative Skills, Retail Operations, Outreach Initiatives, Time Management, Collaboration, Training, Inventory Management, Regional Knowledge, Public Engagement

Industry

Non-profit Organizations

Description

Organizational Mission: The Appalachian Trail Conservancy’s mission is to protect, manage, and advocate for the Appalachian National Scenic Trail. POSITION SUMMARY The Harpers Ferry Visitor Center Manager will report to the Senior Manager, Visitor Centers and oversee the daily operations of the visitor center. The position will play a key role in ensuring that the Appalachian Trail Conservancy’s visitor center is a premier location for information on the Appalachian Trail (A.T.), the Appalachian Trail Conservancy (ATC), and regional recreation opportunities. The Harpers Ferry Visitor Center Manager will oversee staff and volunteers within the visitor center, plan a calendar of programs, support the work of the engagement team, and work with partners on regional outreach initiatives. The Harpers Ferry Visitor Center is one of three brick-and-mortar locations where visitors can interact face-to-face with the Conservancy and learn more about recreation on and protection of the Appalachian Trail. ESSENTIAL DUTIES AND RESPONSIBILITIES * Recruit, train, and manage volunteers at the Harpers Ferry Visitor Center, ensuring that the visitor center is open seven days a week, year-round, closed on major holidays. * Manage the Harpers Ferry Visitor Center staff, ensuring that staff members are informed of visitor center events, messaging, and support administrative work. * Report volunteer hours for the visitor center monthly. * With the Senior Manager, Visitor Centers, implement one program at the visitor center per month that aligns with ATC’s mission and vision. * Meet weekly with the Senior Manager, Visitor Centers to discuss and plan for facilities and staffing needs. * Crosstrain with Retail, Membership, and Information Services teams to allow for seamless operations at Harpers Ferry. * Oversee retail operations at the visitor center, ensuring products are in-stock and communicating potential retail items to the Retail Sales Manager, and perform retail inventories as needed. * Administrative roles, may include, but are not limited to supporting the creation of 2,000 miler packets, assisting retail fulfillment, checking ATC’s PO Box, reporting visitor counts and volunteer hours, inventory, and monthly expense reports. * Coordinate ATC participation in Flip-Flop Kickoff and other regional events. QUALIFICATIONS * Bachelor’s degree in education, customer service, or business administration, or an equivalent combination of education and experience, is required. * Minimum of three years of successful experience in program or event management, volunteer engagement, or customer service. * Ability to work effectively under pressure and manage multiple deadlines simultaneously. * Strong problem-solving skills, including the ability to analyze issues, identify solutions, and implement the most effective course of action; demonstrates a high level of initiative and strong teamwork. * Knowledge of local and regional trail systems is preferred. * Demonstrated success in a leadership or management role. PHYSICAL DEMANDS AND WORK ENVIRONMENT * Capable of communicating effectively with individuals via phone, video call, email, and in person. * Occasional regional travel is required. * Able to maintain a schedule consisting of two days per week performing administrative tasks in the office and three days per week working in the visitor center. * Occasional weekend and holiday shifts are required. * Work is performed in a moderate-noise office environment. * Workspace is located in an area open to the public. Additional Details: * Full-Time position average of 40 hours a week. * Hourly Range: $24.00 - $25.00 * Location: Required to work in the Harpers Ferry Visitor Center Monday - Friday. * Health, dental, and vision insurance available. * Company paid long-term disability and life insurance. * 403(b) Retirement Plan with up to 7% match after 1 year of service. ATC Equal Employment Opportunity Statement ATC encourages collaboration, flexibility, and fairness with all employees and volunteers to enable participation and contributions to their fullest potential. We are committed to being an inclusive organization and recognize that a broad range of perspectives, experiences, and backgrounds contributes to an effective and successful organizational culture and mission. ATC prohibits discrimination in employment on the basis of race, color, religion, sex (including pregnancy, gender identity and/or expression), national origin, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, political affiliation, union membership, or any other status protected by the laws and regulations in the locations where we operate. ATC's Identity Statement [https://appalachiantrail.org/wp-content/uploads/2025/03/ATC-Identity-Statement.pdf]

Responsibilities

The Harpers Ferry Visitor Center Manager will oversee daily operations, manage staff and volunteers, and implement programs that align with the Appalachian Trail Conservancy's mission. They will also handle administrative tasks and coordinate outreach initiatives.