We are seeking a dedicated and passionate individual to join our Hate Crime Team at the Anthony Walker Foundation as a Hate Crime Support Worker.
The role holder’s primary responsibility is to offer a high quality level of support to victims of racial and religious hate incidents. This is through providing services of emotional support, advice, practical help and signposting to other organisations.
The role will require working in partnership with statutory partners, community groups and hate crime specialist agencies. It also includes attending community events to engage with the public, partner agencies and to promote the work of the Foundation.
They are expected to promote the values of AWF, by always remaining professional and encouraging a positive and inclusive working environment for all colleagues.

SKILL REQUIREMENTS

· The ability to work well independently and as part of a team
· Excellent communication skills – both written and oral
· Good levels of IT knowledge and use e.g. Outlook, Word, Excel
· High level of emotional intelligence, empathy and listening skills
· Attention to detail and precise recording and documenting of case updates
· Following data protection, legislation and confidentiality protocols
· Willingness to learn and develop additional skills
· Preferably previous experience of working with victims or vulnerable people
· Able to cope well with difficult cases and adapt to changing situations
· Good organisational skills to manage a high case load effectively
Use initiative to always provide as much effective support as possible
Job Type: Part-time
Pay: £12.21 per hour
Expected hours: No less than 24 per week
Work Location: Hybrid remote in Merseyside L2 2A

· Contact with victims of race and religious hate incidents, to assess their respective needs and provide emotional support, practical help, advice and information
· Communications to be provided via phone, text, email and face to face appointments
· Be aware of local services to signpost clients to for specific support (i.e., legal advice, housing issues, and health and psychological support)
· Collaborate with police, housing providers, local council, schools and other supporting agencies to address the needs of victims
· Attend community events to promote the Foundation’s objectives and inform the public of support available
· Work with the rest of the team to discuss cases, progress outcomes and develop learning
· Prioritise high risk cases and take necessary interventions
· Develop a culture and systems that promote equality and diversity
· Promote a health and safety culture within the workplace