Date: Jul 8, 2025
Location: Waterloo, CA
Company: Wilfrid Laurier University
Department: Student and Ancillary Services
Job Type: Continuing
Full-time/Part-time: Full Time (>=1249 hrs/year)
Campus: Waterloo
Reports to: Manager Retail Purchasing and Systems
Employee Group: WLUSA
Application Deadline: July 22, 2025
Requisition ID: 9887
Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier’s thriving community has a place for everyone.
Laurier has more than 21,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton. The university is committed to providing an inclusive workplace, a flexible work policy and employing a workforce that is reflective of local and national demographics. Laurier’s Waterloo, Kitchener, and Brantford campuses are located on the shared traditional territory of the Neutral, Anishnaabe, and Haudenosaunee peoples. This land is part of the Dish with One Spoon Treaty between the Haudenosaunee and Anishnaabe peoples and symbolizes the agreement to share, protect our resources, and not to engage in conflict. Laurier’s Milton campus is located on the traditional territory of the Mississaugas of the Credit, and part of the Nanfan Treaty of 1701 between the British Crown and the Haudenosaunee Confederacy.

POSITION SUMMARY

Reporting to the Manager Retail Purchasing and Systems, the incumbent is responsible for overseeing the day-to-day administration of the NetSuite platform and other related technology systems. The role ensures that the NetSuite system functions effectively and integrates with other technology tools to meet the Hawk Shop business needs. The individual works closely with various business units to improve efficiency, solve technical issues, and maintain seamless technology operations.
The NetSuite and Technology Administrator is also responsible for the technology administration of the Digital Textbook Access program, maintaining resource lists, pricing schedules, and troubleshooting technical issues. They will collaborate with the Course Materials Specialist to prepare student billing files and reconcile vendor invoices. They will also coordinate and facilitate regular inventory cycle counts as well as the year-end inventory counts.
This position has a university-wide mandate and is based at the Waterloo Campus. The incumbent provides subject matter expertise to all campuses, requiring regular interpersonal interactions and collaboration with departments at the Waterloo Campus, the Brantford Campus, locations in Kitchener and Milton, and external partners. Special attention is given to ensure equitable service delivery across all locations.
This role has a university-wide mandate and travel to other campuses and locations may be required to attend meetings or events.

QUALIFICATIONS

• Minimum two (2) to three (3) year post-secondary program at community college or university, including computer science or business related courses
• Two to Three (2-3) years experience with NetSuite ERP administration, configuration, and customization in a retail environment
• Proven ability to take initiative and work collaboratively with vendors and their representatives
• Understanding of business processes such as, inventory, order management, finance and CRM.
• Knowledge of database management and data migration techniques.
• Strong analytical, troubleshooting, and problem-solving skills, identifying issues, gathering data and developing solutions
• Excellent communication and collaboration skills to interact with both technical and nontechnical teams
• Ability to work independently and collaboratively as part of a team
• Strong organizational skills with the ability to handle multiple tasks and determine priorities in a fast pasted environment

Please refer the Job description for details