ANALYTICAL AND PROBLEM-SOLVING SKILLS

• Strong analytical abilities to inform decisions and improve training programs and processes through data.
• Proficiency in identifying, diagnosing, and solving complex problems related to technology use and training.
• Capability to evaluate the effectiveness of training initiatives and implement data-driven enhancements.

QUALIFICATIONS & SKILLS

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 5+ years of experience in development and support of HCM Systems. UKG experience preferred.
• Strong understanding of enterprise applications, databases, and IT infrastructure.
• Proficiency in SQL, JavaScript, and PowerBI. Experience with system integration and troubleshooting.
• Strong understanding of software deployment processes, and best practices.
• Excellent problem-solving, analytical, and decision-making skills.
• Strong leadership and team management capabilities.
• Ability to effectively communicate technical concepts to non-technical stakeholders.
• Strong interpersonal skills and ability to build relationships with internal IT team members and business stakeholders.
• Flexibility to adapt to changing business needs and technological advancements.
• Familiarity with health care or health care related organizations
• Self-motivated, decisive, with the ability to adapt to change and competing demands.
• Demonstrated business savvy to work effectively with others to achieve key business and technology goals.
• This is a remote-first position and requires an elevated level of self-discipline, virtual collaboration, and communication.
  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor

Role Requirements:

• Application Development: Design, develop, and maintain HCM applications using various programming languages and tools, including SQL, JavaScript, and PowerBI.
• System Integration: Collaborate with business analysts and other developers to integrate HCM systems with other enterprise applications.
• Requirements Gathering: Work closely with stakeholders to gather and analyze requirements, translating them into technical solutions.
• System Configuration: Configure and maintain UKG Pro WFM systems to meet business requirements, including Timekeeping, Accruals, Scheduling, Data Hub, and Time Clocks.
• Project Management: Lead and manage HR technology projects, ensuring timely completion of deliverables and effective communication with stakeholders.
• Stakeholder Collaboration: Work closely with HR teams, business partners, and IT to develop, implement, and maintain enterprise systems, policies, and procedures.
• Troubleshooting: Identify and resolve technical issues related to HCM applications, ensuring minimal disruption to business operations.
• Testing and Quality Assurance: Develop and execute test plans to ensure the quality and functionality of HCM applications.
• Documentation: Create and maintain comprehensive documentation for application development processes, configurations, and user guides.
• Continuous Improvement: Stay updated on industry trends and best practices, implementing enhancements to optimize system performance and user experience.
• Report Writing: Develop and maintain reports using PowerBI, SQL, and JavaScript to support data-driven decision-making.

Support and Mentorship:

• Act as a consultant to help programs optimize applications for their unique operational contexts.
• Collaborate with department heads, program leadership, and IT leadership to identify and address technology application support needs.
• Offer ongoing support and coaching to staff, fostering a culture of continuous learning.

Partnerships:

• Adopt a customer service focus mindset and implement across team
• Partner with Payroll, HR, and IT teams to support the use and optimization of HCM systems
• Work with Programs and Operations on SCO corporate projects and initiatives
• Work with customers to identify areas for improvement
• Work with Applications and Project Management Teams and IT leadership to establish Project Management best practices, policies, and procedures.

Reporting Responsibilities:

• Work with Senior managers to develop KPI (Key Performance Indicators) reporting process. Reports will be provided weekly and monthly
• Provide weekly status reporting on application support, projects, and wide-spread incidents
• Complete Incident forms where appropriate

Perform other professional responsibilities and special projects as assigned by supervisor.