ABOUT US

Right at Home, a global leader in home care, is proud to be one of the largest providers worldwide, with 53 franchises across Australia and over 600 offices globally. Our Melbourne North (South Morang) office is seeking an experienced and dedicated Home Care Package (HCP) Case Manager to join our dynamic and supportive team.

QUALIFICATION

• Minimum of 2 year experience in case management or a similar role within aged care or community services .
• Proficiency in computer systems and CRM platforms.

PREFERRED SKILLS

About You : We are seeking a professional who is

• Experienced in a similar Case Management role within aged care or community services.
• A Registered Nurse or allied health professional looking for a rewarding career change.
• Proficient in computer and CRM systems.
• An excellent communicator with strong interpersonal skills.
• Able to work both independently and as part of a multidisciplinary team.
• In possession of a valid driver’s licence
• Skilled in communication and able to build strong interpersonal relationships.

At Right at Home, we believe in more than just care. We believe in connection, respect, and empowerment. By joining our Melbourne North team, you’ll be part of a supportive organisation that values your professional expertise and commitment to improving the lives of others.

As a Case Manager, you will play a vital role in coordinating high-quality, person-centred care for our clients. You will:

• Build and maintain strong partnership relationships with clients and their families.
• Provide comprehensive case management tailored to each client.
• Develop and review individualised care plans that align with client needs and HCP budgets.
• Re-assess client care plans, goals, OHS assessments, and emergency plans.
• Maintain accurate and detailed client records and case notes.
• Recognise, anticipate, and advocate for specific client needs.
• Collaborate with the Finance team to ensure accurate Services Australia claims.
• Review and approve monthly client statements prior to distribution.
• Establish, coordinate, and manage third-party services for clients.
• Support clients and families to understand and make the most of their HCP budget.