HDR Progress and Completions Support Officer at Griffith University

City of Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

92456.0

Posted On

24 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative support, Data integrity, Candidature management, Higher education administration, Customer service, Written communication, Verbal communication, Organizational skills, Attention to detail, Computer literacy, Stakeholder management, Policy interpretation

Industry

Higher Education

Description

Company Description Every institution values excellence. What matters most is why. Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them. Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence. Job Description The Griffith Graduate Research School (GGRS) is the dedicated point of contact for all Higher Degree by Research (HDR) candidates and governs the strategic direction for the HDR agenda at Griffith University. The GGRS works closely with academic and professional areas in maintaining quality standards of HDR recruitment, admission, candidature management, education and examination. We are seeking a detail-oriented and efficient HDR Progress and Completions Support Officer to join our team at either our Nathan or Gold Coast, Australia location. The focus of the HDR Progress and Completions Support Officer is to provide administrative support and advice in the areas of Higher Degree Research candidature progress and completions to a wide range of stakeholders across the University, including HDR candidates and academic staff. The position will report to the HDR Operations Team Leader (Progress & Completions) and will work within the Griffith Graduate Research School. Kay responsibilities include but are not limited to the following: Create, process and manage data and information using various student systems ensuring, data integrity and accuracy always. Assist in the coordination and administration of the entire thesis examination process from submission through to award. Assist in the coordination and administration of candidature milestones. Provide timely written and oral advice to clients on systems, policies and procedures pertaining to thesis progress and examinations and Higher Degree Research more broadly to inform a range of internal and external clients. Troubleshoot and provide assistance to internal and external clients regarding all aspects of the online thesis examination systems. Provide assistance to other areas across the Griffith Graduate Research School to meet high workflow demands as required. About you The successful candidate will have a relevant tertiary qualification and subsequent work experience or equivalent combination of relevant experience and/or education and training. You will also have: Excellent written and verbal communication skills, with a demonstrated commitment to high‑quality customer/client service. Demonstrated experience in higher education administration, preferably within higher degree research administration. Strong organisational skills, with the ability to manage multiple priorities and deadlines while maintaining a high level of attention to detail. Well-developed computer literacy skills, including the ability to quickly adapt to new systems and technologies. What we can offer This is a full-time, continuing position primarily based at Griffith University Brisbane South (Nathan) or Gold Coast. As Griffith is a multi-site University you may be required to work across other locations. Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples. Salary Range The full-time base salary for a HEW Level 5 is in the range $82,415 - $92,456 per annum, plus 17% employer superannuation. The total package is in the range $96,426 - $108,174 per annum. Qualifications Additional Information Why Griffith? As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer: Wide range of Learning and Development opportunities Salary packaging options and corporate health discounts Generous leave entitlements including leave loading Support with future learning opportunities through our educational staff assistance scheme Health Safety and Wellbeing initiatives – on campus Gym facilities How to apply At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy. Please submit your application online and ensure it includes the following: A covering letter outlining your suitability for the role (please refer to the About you section above and the position description) Current curriculum vitae/resume including full contact details Applicants must have unrestricted working rights. Visa sponsorship is not available for this position. Successful candidates may be subject to a criminal history check. For further information specifically about this role, please contact Kathleen McNulty, HDR Operations Team Leader (Progress and Completions) at [email protected] For application and recruitment advice, please contact Theresa Burke, Talent Acquisition Partner at [email protected] and quote reference number REF10259Z. Closing date: Monday, 11 May 2026 at 11.59pm AEST. All applications must be submitted online. Please allow at least 1 – 2 weeks from the closing date to expect an application update. Employment Type: Full Time Department ID: Griffith Graduate Research School - PGS Appointment Type: Continuing

Responsibilities

The officer provides administrative support and advice regarding Higher Degree Research candidature progress and completions to candidates and academic staff. They are responsible for managing student data, coordinating thesis examination processes, and troubleshooting online examination systems.