The post holder will provide a comprehensive administration service working in conjunction with colleagues, service users to provide an efficient service for the functions of the Head and Neck governance team. They will provide an empathic and sensitive point of contact.
The post holder will also exercise initiative and judgement using acquired skills and knowledge, always maintaining confidentiality. They will undertake work using own initiative and to tight deadlines to achieve Trust standard and targets and Key Performance Indicator’s (KPI’s).
We currently have a great opportunity for a Clinical Governance administrator to join the well established team working within Head and Neck. The Clinical Governance administrator will be responsible for providing administrative support to the Governance team, ensuring that high quality and timely support is provided at all times.
You will be required to liaise with people at all levels and coordinate various aspects of the governance administration role. You will have excellent IT knowledge and skills and the ability to use Excel and other applications. You will be responsible for helping promote effective governance, risk and patient safety. If being part of a team and working well with others, this could be the role for you.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Our PROUD Values underpin everything we all do and to support those values, colleagues from across the trust have helped shape a set of behaviours which we all wanted to see from each other, from our patients and ourselves.
Adopting these PROUD Values and behaviours in our everyday interactions helps us to deliver excellent patient care and ensures STHT is a brilliant place to work.
Undertake administration functions for the department, such as data input, photocopying, filing, letter writing, etc.
Ensure that all evidence required to be submitted is readily available and up to date.
Record minutes for all clinical Governance, sub care groups.
Develop action logs.
Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour.
Provide day to day diary management for the Governance and Matron Team which includes arranging and co-ordinating meetings and act as a first point of contact to resolve conflicting diary appointments

Please refer the Job description for details