Head Barista at Acquire Intelligence

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Espresso Extraction, Milk Texturing, Brewing Methods, Inventory Management, Cash Reconciliation, Team Leadership, Staff Training, Customer Service, Food Safety Compliance, POS Operations, Stock Rotation, Hospitality Management

Industry

Outsourcing and Offshoring Consulting

Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world. As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships. You’re also responsible for complying with and enforcing procedures aligned with our information security policies. As a values-led organization, we expect all our team members to exemplify our four values of Curious and Clever, Entrepreneurial Energy, Fast with Intent and Laugh and Learn. A SNAPSHOT OF THE ROLE We are looking for an experienced and customer-focused Senior Barista to lead the day-to-day operations of our specialty café, located within our Recruitment Hub. This role is ideal for someone with a genuine passion for third-wave coffee, hospitality, and creating memorable experiences for candidates, clients, and team members visiting our office. As the face of the café, you will be responsible for maintaining exceptional coffee quality, overseeing café operations, mentoring junior baristas, and ensuring the café consistently reflects the professional and welcoming culture of our business. Key Responsibilities Café Operations Prepare and serve premium espresso-based beverages and other café offerings to specialty coffee standards. Manage daily opening and closing procedures. Oversee cash handling, POS operations, and end-of-day cash reconciliation. Maintain a clean, organized, and inviting café environment at all times. Ensure compliance with food safety, sanitation, and workplace health and safety standards. Team Leadership Train, coach, and supervise junior baristas and café staff. Monitor beverage quality and service consistency across all shifts. Foster a positive, energetic, and customer-first culture within the café team. Assist in scheduling and day-to-day task delegation when required. Inventory & Administration Manage inventory levels, stock rotation, and product ordering. Conduct regular stock counts and maintain accurate inventory records. Minimize wastage through effective stock control and operational planning. Liaise with suppliers regarding orders and product quality. Candidate & Client Experience Welcome candidates, clients, and visitors with professionalism and warmth. Help create a premium hospitality experience that complements the recruitment journey. Act as the primary café contact for the recruitment team and management regarding operational needs and event support. Support office functions by ensuring the café remains presentation-ready for meetings and client visits. Qualifications & Experience Minimum 3 years' experience in a specialty coffee environment (third-wave café preferred). Previous experience in a senior barista, shift lead, or café supervisor role. Strong knowledge of espresso extraction, milk texturing, brewing methods, and coffee quality standards. Experience with inventory management, stock ordering, and cash reconciliation. Proven ability to train and mentor junior staff. Skills & Attributes Mature, professional, and highly presentable. Energetic, approachable, and genuinely enjoys engaging with people. Strong leadership and organizational skills. Excellent communication and interpersonal abilities. Able to work independently while collaborating closely with office management and recruitment teams. High attention to detail and commitment to delivering exceptional customer experiences. We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Curious and Clever: Smart questions spark smart solutions. Entrepreneurial Energy: Think like an owner. Solve like a founder. Fast with Intent: We move fast and deliver real results. Laugh and Learn: We don’t take ourselves too seriously, just our results. Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/

Responsibilities

Lead the daily operations of a specialty café, ensuring high coffee quality and a premium hospitality experience for visitors. Responsibilities include mentoring junior baristas, managing inventory, and overseeing cash handling and sanitation standards.