Head Barista / Customer Service Manager
Location: Miami, FL
Miam Café About Us:
Miam Café is a neighborhood café in Miami, known for fresh, quality food, artisanal coffee, and exceptional service. We pride ourselves on creating a warm, welcoming space where guests feel at home. We are seeking a Head Barista / Customer Service Manager to lead our front-of-house team, deliver outstanding hospitality, and ensure smooth daily operations.

Key Responsibilities Barista Leadership

• Prepare, create and serve high-quality coffee and beverages with consistency and attention to detail.
• Train, mentor, and supervise barista staff on coffee techniques, recipes, and service standards.
• Oversee quality control of drinks, presentation, and customer experience.

Customer Service Management

• Lead by example in delivering excellent guest service.
• Handle customer inquiries, complaints, and special requests in a professional and positive manner.
• Maintain a welcoming atmosphere and resolve service issues promptly.

Team & Operations

• Assist in hiring, onboarding, and scheduling baristas and front-of-house staff.
• Support training and development to ensure high morale and strong teamwork.
• Monitor inventory of coffee, beverages, and supplies; place orders as needed.
• Ensure compliance with health, safety, and sanitation standards.
• Collaborate with the management team on promotions, events, and new product launches.

When travel might be required:

• If Miam Café has multiple locations and the role covers more than one store.
• For training or industry events (coffee expos, supplier demos).
• If corporate HQ requests off-site meetings or new store openings.

Qualifications

• 2+ years’ experience as a Head Barista, Café Supervisor, or Customer Service Lead.
• Strong knowledge of specialty coffee preparation and café operations.
• Excellent leadership and team-building skills.
• Strong communication and problem-solving abilities.
• Ability to multitask in a high-volume, fast-paced environment.
• Basic proficiency with POS systems and Microsoft Office (Excel, Word).

What We Offer

• Health benefits eligibility
• Opportunities for growth within a growing café group
• A positive, collaborative work culture

Job Type: Full-time, On-site Compensation: TB

• Prepare, create and serve high-quality coffee and beverages with consistency and attention to detail.
• Train, mentor, and supervise barista staff on coffee techniques, recipes, and service standards.
• Oversee quality control of drinks, presentation, and customer experience